Panasonic Lumix DMC-zs20 Troubleshooting
This is a troubleshooting guide for the Panasonic Lumix DMC-TZ5
Camera Won't Turn On
Flip the switch and nothing happens
The battery may need charging. Take the battery out of the camera and let it charge completely.
If the camera has other lights turning on and the lens still extends, then your screen is broken. Go to replacing your screen.
LCD Screen Won't Turn On
Camera Battery is Dead
If the battery is dead, then the camera will not respond at all. Make sure you have a fully charged battery.
As the device is powered on, the screen may display an error message for a few seconds. Although this may appear as if the screen is broken, this is not the case.
Broken LCD Screen
If the camera turns on as normal and the lens extends in photo taking mode, and your screen does not display an image at any time during the photo taking process, your screen is broken. Follow this repair guide to replace your LCD screen.
Camera won't take any more pictures
Check to make sure the memory card isn't full. If it is, connect your camera to a computer, copy the files off of the camera card, and then delete all files on the card.
No Valid Picture error
This is caused by a memory card that is not present, empty, corrupted, broken or formatted by another camera. The best way to fix this issue is to format the memory card WARNING: This will erase all your pictures!
Memory Card Locked
Remove the memory card and check to make sure the lock switch on the side of the memory card isn't engaged. If this issue persists, try formatting the card. WARNING: This will erase all your pictures!
Camera Will Not Connect to Computer
With the memory card in the camera, photos will not upload to the computer
Battery is Dead
Make sure the camera will still turn on and has adequate battery life. The camera must have battery to connect to a computer.
Wrong port on the Computer
Try plugging in your connection cable to a new port on the computer. Use a port that you know works for other devices if possible.
IO Circuit Board is Broken
If no other solution works, replace your IO circuit board in the camera.
When a picture is taken, the flash does not go off
Flash is Disabled
Turn your camera off, wait five seconds, and power it on. Press the Flash toggle button on the back panel. It is located on the right directional button. Make sure the flash is set to always be on, and not auto. Auto flash will let the camera determine if a flash is needed, which may not fire.
Flash is Broken
If the flash option is on and still not firing, your flash assembly may be broken. Follow this guide to replace the flash.
Lens will not Extend
Dirt or Sand in your Lens
If, when turning your camera on, your lens attempts to open but instead gets stuck and resets, then you have dirt in your lens. Use a can of compressed air to blow dirt out, or use a small paint brush to sweep it clean. Be careful not to scratch the glass lens in the front.
Broken Lens Assembly
If your lens does not extend at all when turning on the camera, and you have checked the battery and display, then you need to replace the lens assembly.
Back Panel Buttons are Non-Responsive
Buttons on the back do not work
Dirt or Dust in the Buttons
Buttons only work occasionally
Using a can of compressed air, blow dust and dirt out of the buttons. You can also use small amounts of lens cleaner on the plastic to remove sticky residue.
Broken Circuit Board
The camera works, but the buttons do not
If the buttons never work but the camera still powers on, you may need to replace the circuit board.