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Phone Not Charging
While on the charging dock, the phone screen does not say charging nor is the indicator lit up orange.
Faulty Power Cord
Make sure that the charging dock's power cord is plugged into a working outlet. If the power cord is plugged in and the outlet is working, the power cord is faulty. Think about buying a replacement power cord.
Faulty Charger
If you double checked that the power cord is plugged into a working outlet and you have purchased a replacement power cord and it still is not working, your phone charging dock is faulty. The charging dock will need to be repaired or replaced.
Buttons Are Getting Stuck
Buttons stick into the phone when you press them.
Keypad is Dirty
The most likely problem is the area around the buttons is clogged with dirt. Use a small wet wipe and your nail to trace around the edges of the buttons. If that didn't work, take a small object such as a pin to scrape out any remaining residue.
Bad Buttons
If you have cleaned around the buttons with a wet wipe and/or a pin and the buttons are still getting stuck, consider replacing the buttons.
Phone Screen Not Lighting Up
The backlight on your phone screen doesn’t light up or respond in any way.
Dead Battery
The battery in the back of your phone may be dead. Try replacing the phone battery first.
Faulty Screen
If you have replaced the phone battery and your phone screen is still not lighting up, it may not be damaged. Consider replacing your screen.
Speaker Not Letting Sound Through
The fully charged phone's speaker is not producing any sound when pressing buttons.
Faulty Wiring
The wiring to the speaker may be faulty, refer to our speaker replacement guide to ensure the wiring is correct.
Faulty Speaker
If the wiring looks correct the speaker is faulty. Refer to our speaker replacement guide for instructions.
Buttons Not Making Sounds When Dialing
Pressing a button doesn't make a sound through the phone speaker.
Refer to our Buttons Are Getting Stuck section and/or Speaker Not Letting Sound Through section.
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