Phone won't turn on ¶ 

Low battery ¶ 

  • Check the battery meter. Charge the phone if necessary.

Drained/bad battery ¶ 

  • If the phone turns on but powers down as soon as the charger is removed the battery is drained/bad and needs to be replaced. See Battery Replacement Guide.

Battery is improperly installed ¶ 

Damaged motherboard ¶ 

  • If a new battery has been installed and the phone still does not power on, the motherboard may be damaged. See Replace Circuit Board Guide.

Battery won't hold a charge ¶ 

Charging cable is loose ¶ 

  • Verify that the charger is firmly inserted.

Drained/bad battery ¶ 

Phone turns on but the screen is still dark ¶ 

LCD screen is disconnected/improperly connected ¶ 

Damaged LCD screen ¶ 

  • If the LCD screen is properly connected but still not functioning, the screen may need to be replaced. See Replace LCD Guide.

Cracked/damaged screen cover ¶ 

Unresponsive keys ¶ 

Keypad cover is damaged/improperly installed ¶ 

Keypad sensor is damaged/improperly installed ¶ 

Voice is not being transmitted through the phone ¶ 

In an area of poor reception ¶ 

  • Go to an area of better reception.

Antenna is damaged/improperly installed ¶ 

Microphone is damaged/improperly installed ¶ 

Damaged motherboard ¶ 



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