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Phone Will Not Hold Charge
The battery will not hold a charge
Faulty Battery
If the phone is connected to the charger , regardless of the amount of time it remains on the charger and loses the charge fast , the battery is faulty. Replace the battery using this guide.
Faulty Charger
Ensure the charger is plugged in and the charge light is on. If the light is not on, and the charger is plugged in, the charger is faulty. Consider purchasing a replacement adapter.
Phone is overheating
While using the phone gets overheated and freezes .
Background application crashed or went rogue
Try to end all background apps and then reboot.
Software is not updated
Check to see if device is updated
Reset and Restore to factory settings
click here to access hard reset guide.
Phone Doesn't Produce Sound
Check Volume, make sure the phone isn't turned all the way down. Use side volume button to turn phone up.
Phone is muted
Go to settings and un-check mute option
Faulty Speaker
Phone sound is muffled, speaker on phone may be damaged, must be replaced
Screen is Broken/Unresponsive
Screen isn't responding to touch or screen is frozen
Preform a soft reset
Power down device and restart it
Preform a hard reset
click here to access hard reset guide.
Replace Screen
Unfortunately for this device it is recommended to take phone to a professional screen repair place. Due to the fact that the LCD screen and Glass is fused together on this device. Trying to repair this screen could cause damage to the device.
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