HP Pavilion Touchsmart 10-e010nr Troubleshooting
Wireless Keyboard/Mouse are Unresponsive
While using the laptop, your wireless keyboard/mouse accessories used with the laptop do not seem to do anything or behave incorrectly.
Batteries in the keyboard/mouse are not charged.
Check underneath your keyboard/mouse and open the hatch to reveal the batteries. Sometimes re-inserting the batteries can do the trick, but if not, then the batteries may need to be replaced. Check on the inside of where the batteries should be placed and insert the correct type of battery.
Bluetooth in computer may be disabled.
Open the start menu → Control Panel → Type in “Bluetooth” in the search bar → From here you should be brought to your computers’ Bluetooth settings, ensure that Bluetooth is working/activated and that your devices are connected
Devices may have been physically disabled with an off switch.
Generally, underneath your accessory there is a switch that is capable of deactivating it in order to save power, check underneath your device to ensure that the switch has been activated.
Your laptop will crash or become unresponsive while still powered on during use.
Laptop may be running old software.
If possible, update operating system and any relevant programs/software on the machine.First, type “Windows Updates” and click on the resulting program. Once the program is open, click “check for updates” and let it run.
Laptop may have too much applications running at once or at start-up.
In order to fix this, first open task manager. This can be done by pressing “Ctrl + Alt + Delete” and clicking the task manager option. Once in task manager any unused or unnecessary applications/programs should be closed.
Laptop may be infected by malicious software.
There are several steps to be taken differing based on the severity of the infection. If the infection is severe, professional help may be needed to solve the issue. To start, any suspicious programs should be immediately uninstalled from the machine. Then a trusted antivirus/anti-malware program should be run.
Laptop Runs Slow
While your laptop may be responsive, you may notice that it takes a considerable amount of time for the laptop to do what you want it to do.
Laptop may be in need of a hardware/software update.
If your laptop is running slow, there could be software that needs to be updated. First, type “Windows Updates” and click on the resulting program. Once the program is open, click “check for updates” and let it run.
Laptop may have a low charge/weak internet connection.
A little known fact is that a computer does not operate as fast as possible if it is not plugged into a voltage source. Look at the bottom right part of the screen and notice the task bar. There should be some kind of symbol representing the battery power. Hover the mouse over the symbol/click on it to find your charge or if it is charging. Also near to the battery symbol should be something for your internet connection. Click on it to ensure that you are connected to a strong internet connection. If not, choose a more optimal internet connection or consider plugging your computer into a physical internet router with an ethernet cord.
Laptop Does Not Power On
Your laptop will not even begin to operate.
Laptop’s battery may be dead.
If your laptop battery is dead, it should still work if it is connected to a voltage source. Plug in your laptop to a voltage source and power it on. Generally if you are able to power it on this way, you should face a variety of errors due to the dead battery, such as the time and date resetting back to its manufacturing date in the past, and asking you if you want to reboot the computer in safe mode (you may choose safe mode or to boot it normally if it does ask this). If these things do occur then your laptop battery is dead and needs to be replaced.
Laptop’s battery may be malfunctioning.
If your laptop battery is malfunctioning, proper steps should be taken as soon as possible to avoid damage to the user and the machine. The machine should be shut down and disconnected from any external power source and the battery replaced.
Laptop may be broken.
If your laptop is broken, your machine may need to be replaced completely or taken to a professional, who can provide guidance on what needs to be done.
Laptop Overheats During Use
While the laptop is operating you may notice that it becomes uncomfortably hot to the touch, and possible that the laptop begins to work slowly or freeze.
Laptop may not have enough air circulation around its exhaust ports.
The primary exhaust ports for the HP Pavilion Touchsmart 10-e010nr are located on the left hand side and underneath the computer and should appear as a series of holes/slits. Check inside of these openings and ensure that there is nothing blocking it such as dust or entrenched objects. If there is dust or any small objects, use a dry q-tip or a napkin and dust anything from these holes. An additional solution is to prop the computer up by its battery and to put a fan on the side or behind the computer while it runs. This allows for more cool air to be taken in by the computer.
Laptop might have been running for too long of a time.
A simple mistake that many people make is forgetting to restart their computer every once in a while. If you are not planning to use the computer, power it off. If you are in need of a quick fix try to just restart it. This not only allows the components to take a break, but it allows the computer to apply any downloaded system updates also.
The general temperature of its operating room may be unsuitable for its operation.
If you are in a hot area or are out in the sun, it may not be the computer cooking itself, but the environment. You can move your area of operations to a cooler area, optimally one that is air conditioned , and try it there. Just ensure that your device is out of the sun and out of the heat.