HMDX Jam Troubleshooting

If device fails to turn on or won't charge at all.

If the device will not turn on, try to charge it at least for 3 to 4 hours using a USB to Micro USB plug to your laptop or PC. Remember Battery will last up to 4 hours when connected wireless and up to 12 hours when connected through Aux-in audio jack.

If charging does not work, you may need to replace your battery. Here is the link to a repair guide that shows you how.

If the devices fails to charge, try a different USB port in your laptop or PC. If the problems continues try a different micro USB cord.

If the device fails to connect with other devices via Bluetooth.

To begin with, make sure you are using the right devices that can connect to the HMDX JAM wireless. If so, then turn off both devices, wait 15 seconds, turn both back on and make sure that the lights on the HMDX Jam are flashing. Ensure device is showing that it is searching for a host. Also, make sure your other device's Bluetooth is on and is searching.

The loudness of the audio output does not increase or decrease when volume button is pushed.

When at maximum volume, the sound fills the room; but the audio tends to be to harsh to the ears. The speakers perform the best at medium volume.

When the speaker is connected to more than one device, the sound is noticeably improved because the devices pick up mid and lower frequency sounds. However adjusting the volume on one speaker (when paired) doesn't change the volume of the other.

Speaker does not stay placed in one position on a surface. Device slides off of slightly inclined surfaces or shifts position very easily.

This may be due to the wear and tear of the rubber base of the speaker. The base may be worn out and has lost its grip to stay placed in one position on a surface. If you want to restore the sturdiness of the speaker you need to replace the rubber base cover. This guide shows you how.

Speaker is not pairing with Bluetooth devices or is showing that it is paired but is not playing music from Bluetooth device.

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hold minus sign down for a moment then push plus sign once to cycle to next language in cycle.

To reset your speaker press and hold play/pause for 5 seconds or so until you hear a sound or the red light flashing. Note: Restoring the speaker's factory defaults erases all paired Bluetooth devices from the speaker's memory.