Fight Stick Doesn't Respond
My fight stick doesn't appear to respond to any input.
Check to make sure your Eightarc Fusion's USB wire is fully plugged into your Xbox 360, PS3, or PC through a USB 2.0 or USB 3.0 port.
Ensure that the Eightarc Fusion is plugged directly into the computer; don't plug it into a USB hub.
USB Wire is Broken
If the USB wire that connects the Eightarc Fusion to the console or computer is broken, bent, frayed or destroyed, refer to our USB wire replacement guide.
Fight Stick has Power, but Controls Do Nothing
The top button bar flashes when I plug in my fight stick, but none of the buttons do anything.
Wrong Input Mode
If the fight stick lights up when plugged in but the buttons and joystick do not respond, check the input selector switch to make sure that the arcade stick is in the correct input mode.
To switch between Xbox 360 and PS3/PC input mode, slide the input selector switch to your desired mode. After changing modes, you must unplug the arcade stick from the console or PC and reconnect the device.
Joystick is Loose
The joystick wiggles and moves freely around its base.
Screws are Loose
If the joystick base is loose or wiggly, you will need to unscrew the bottom metal cover of the device and tighten the screws holding the joystick to the top cover. Do not tighten them too much to avoid cracking or damaging the joystick or top cover. Use the joystick replacement guide to open up the device and get to the joystick.
Joystick is Sticky
The joystick doesn't move smoothly or sticks in a certain position
Dirt in Joystick
Remove the joystick using the joystick replacement guide and clean off any dirt that may be lodged under it.
Joystick Needs Lubrication
Remove the joystick using the joystick replacement guide and lubricate the joystick with a dab of Vaseline.
Buttons are Loose
The buttons aren't secured and move around when I press them.
Buttons Aren't Attached Properly
Each button is connected to the top cover by plastic tabs. Unscrew the bottom metal cover off the device and verify that the plastic tabs are fully pushed down and intact. If they are loose, apply force to the top of the button until they click down. If they are broken, refer to the button replacement guide.
Buttons are squishy or stick
The buttons don't press down all the way, stick, or don't push down consistently
Dirt or oils in buttons
Remove the affected button using the button replacement guide and remove the top switch of the button by depressing the plastic tabs on the sides of the button component and pulling the top switch out. Clean out any dirt, dust, or oils.
Headphones Jack doesn't Work
When I plug my headphones into my fight stick, I hear no sounds. When I try using a headset, the microphone doesn't work, either.
Check for dust or grime inside the headphone jack. Try cleaning it out with a dry paintbrush.
If the headphone jack is broken, refer to the headphone jack replacement guide.
No sound can be heard from microphone
Voice can't be delivered or heard through microphone.
Mute is On
Check to make sure your microphone's mute feature isn't switched on. If the mute feature is on, switch it off.