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* Is your screen lighting up? Try powering on in a dark room for easier observation. If the screen is lighting, it is getting some | |
** ***Pro Tip:*** Pre-2018 Airs sport a white Apple logo on the lid use the display backlight for illumination. If the Apple lights up, your backlight works | |
- | * If you have no signs of backlight, check for an image on screen by shining a flashlight at your display. No backlight and no display means you’re sitting squarely in hardware territory. |
- | ** ***Pro Tip:*** This is easiest to spot during boot |
+ | * If you have no signs of backlight, check for an image on the screen by shining a flashlight at your display. No backlight and no display means you’re sitting squarely in hardware territory. |
+ | ** ***Pro Tip:*** This is easiest to spot during boot-up. The high contrast between the on-screen Apple logo and the background significantly increases visibility. |
** ***Bonus Pro Tip:*** If your Air has the aforementioned white Apple logo on the lid, shine a light through it to emulate your backlight. Can you see an image now? | |
- | * Close and open your display. Check for changes in display behavior at different angles or when you move the lid. Differences in image or backlight with display angle generally |
- | * No image or backlight? Connect your Mac to an external display. You will need [product|IF179-083|a dock|new_window=true], or a Thunderbolt adapter to accomplish this. If you get a normal |
- | * Getting trackpad click, but nothing else? See if the Caps Lock LED lights when you press the key. If |
+ | * Close and open your display. Check for changes in display behavior at different angles or when you move the lid. Differences in image or backlight with display angle generally indicate a faulty cable. For Retina Airs, check the [[MacBook Air Black Screen#Section_Faulty_Flex_Cables|display flex cables|new_window=true]]. For previous iterations, check the [[MacBook Air Black Screen#Section_LVDS_Cable|LVDS cable|new_window=true]]. |
+ | * No image or backlight? Connect your Mac to an external display. You will need [product|IF179-083|a dock|new_window=true], or a Thunderbolt adapter to accomplish this. If you get a normal-looking image on the external monitor, graphics processing is working properly. |
+ | * Getting trackpad click, but nothing else? See if the Caps Lock LED lights when you press the key. If not, you may have a [[MacBook Air Black Screen#Section_Firmware_Corruption|firmware issue]]. |
[comment]solutions[/comment] | |
== Buggy Software == | |
- | Keeping track of the information on your MacBook is hard work. Data is constantly being written, overwritten, accessed or deleted. Often following an update or power loss, data records may change in ways that are unintentional. This is commonly called data corruption. Even without corruption, software may contain flaws that result in unexpected behavior–including your blank display. |
+ | Keeping track of the information on your MacBook is hard work. Data is constantly being written, overwritten, accessed, or deleted. Often following an update or power loss, data records may change in ways that are unintentional. This is commonly called data corruption. Even without corruption, software may contain flaws that result in unexpected behavior–including your blank display. |
* Power down your Mac and try to [guide|157469|launch into Safe Mode|new_window=true]. A reboot after entering Safe Mode may be sufficient. Some OS repairs are done as part of this process. | |
** If errors were repaired, restart your Mac and see if the issue is resolved. | |
* Reinstall, or upgrade your operating system using Recovery Mode. You can also use a [guide|66371|bootable USB installer|new_window=true] if you have access to another Mac. | |
- | * If all else fails, make sure you have a backup or come to terms with losing whatever you have stored currently. Erase your drive and reinstall the OS on the newly erased drive. |
+ | * If all else fails, make sure you have a backup or come to terms with losing whatever you have stored currently. Erase your drive and reinstall the OS on the newly erased drive. |
***Note:*** If you do not have a backup, or are not willing to erase the drive, you [guide|155945|still have options|new_window=true]. | |
== Firmware Corruption == | |
- | If your MacBook Air is from 2018 or newer, it’s possible your MacBook encountered an error or lost power when it was updating the firmware. This might make it appear as though it’s not outputting an image |
+ | If your MacBook Air is from 2018 or newer, it’s possible your MacBook encountered an error or lost power when it was updating the firmware. This might make it appear as though it’s not outputting an image when it just doesn’t have the directions to boot up properly. Direct Firmware Upgrade or DFU mode can help to diagnose or solve this issue. |
* Press and hold the power button for a solid twenty seconds. Release the button, wait a few seconds, and attempt to power it on again. This will force a normal boot attempt if your device was inadvertently put into DFU mode. | |
- | * To reinstall a known good copy of the firmware, you will need a second Mac that can run [link|https://apps.apple.com/app/id1037126344| |
- | * Follow the [link|https://support.apple.com/guide/apple-configurator-mac/revive-or-restore-an-intel-based-mac-apdebea5be51/mac| |
- | ** ***Note:*** The [link|https://support.apple.com/guide/apple-configurator-mac/revive-or-restore-a-mac-with-apple-silicon-apdd5f3c75ad/mac| |
+ | * To reinstall a known good copy of the firmware, you will need a second Mac that can run [link|https://apps.apple.com/app/id1037126344|Apple Configurator 2] and a USB C cable. |
+ | * Follow the [link|https://support.apple.com/guide/apple-configurator-mac/revive-or-restore-an-intel-based-mac-apdebea5be51/mac|Apple Support page] to get your Mac into DFU mode. You may need to disconnect and reconnect the cable between the two Macs to get Configurator to recognize the device. |
+ | ** ***Note:*** The [link|https://support.apple.com/guide/apple-configurator-mac/revive-or-restore-a-mac-with-apple-silicon-apdd5f3c75ad/mac|procedure for Macs with Apple Silicon processors] varies slightly. |
* Attempt a revive first. This will install a new copy of the device firmware. You should get an Apple logo on the device screen at some point during this process. If you do not, your issue is likely the display itself. | |
* If the Revive is unsuccessful, ensure you have a good backup and try a Restore. | |
** ***Note:*** This will reinitialize the internal storage. Your data ***will be erased***, you may also need to [guide|119499|reinstall the operating system|new_window=true] depending on the device model. | |
- | * If you encounter an error during this process, try a different USB cable, internet connection, or both. If you are still unsuccessful, head over to the [link|https://www.ifixit.com/Answers| |
+ | * If you encounter an error during this process, try a different USB cable, internet connection, or both. If you are still unsuccessful, head over to the [link|https://www.ifixit.com/Answers|Answers Forum] where you can get some more individual assistance. Make note of any error codes you get. They can help diagnose the underlying issue. |
== Damaged or Faulty Display == | |
As laptops have continued to get thinner, the likelihood of damage to your display has increased dramatically. Visible damage can be harder to spot than you expect depending on its severity and location. Even without damage, the display may not work properly due to internal faults, damaged or not. | |
- | * Look closely at your display for signs of break. Changing your viewing angle may help catch small hairline cracks. |
- | ** On 2018 and newer models, be sure to check the glass bezel below the display. |
+ | * Look closely at your display for signs of a break. Changing your viewing angle may help catch small hairline cracks. |
+ | ** On 2018 and newer models, be sure to check the glass bezel below the display. It can be cracked without damaging the display panel itself and severing or puncturing the fragile cables beneath it. Knock out a line that carries power and your whole display goes kaput. |
* Check internal cables for signs of tears or other damage. Pay special attention to the cables leading from the TCON board to the display, or through hinges. They are especially prone to failure. | |
- | * If you find damage |
+ | * If you find damage or software fixes have not made a difference, replacing the display is the most likely solution. Use the [[Topic:MacBook Air|appropriate Guide|new_window=true]] for your model. iFixit may even carry the [link|https://www.ifixit.com/Parts/MacBook_Air/Screens|replacement screen]! |
== Faulty Flex Cables == | |
- | Starting with the 2018 MacBook Air, Apple integrated the display design from the MacBook Pro into the redesigned Air. Well |
+ | Starting with the 2018 MacBook Air, Apple integrated the display design from the MacBook Pro into the redesigned Air. Well-documented issues with this new layout were observed heavily in the repair community triggering a controversy known as [link|https://www.ifixit.com/News/16943/macbook-pro-flexgate-repair-program|“Flexgate.”] This is much more prevalent in the 2016 and 2017 Pro models, but cable tears occur in all models using this design |
* These cables are a common fault due to repeat tension from opening and closing the screen. They are also prone to trapping debris that falls in the gap in the hinge area resulting in small cable punctures. This may also be referred to as “Dust Gate.” | |
* Even though [product|IF123-139|the cables|new_window=true] are the faulty part, the [link|https://www.ifixit.com/Search?doctype=guide&query=MacBook%20Air%20Screen%20Replacement|most common fix] is replacing the entire [link|https://www.ifixit.com/Parts/MacBook_Air/Screens|display assembly]. | |
* The cables themselves are extremely difficult to replace. One end is soldered to the TCON board. The other end leads under the back of the display panel, which is not intended to be removed independently. | |
- | * Some folks [link|https://www.youtube.com/watch?v=OGKucaMJEAc|repair the cables with microsoldering], but this is not a repair for the faint of heart |
+ | * Some folks [link|https://www.youtube.com/watch?v=OGKucaMJEAc|repair the cables with microsoldering], but this is not a repair for the faint of heart or the inexperienced. They can also face the same failure since soldered-on jumper wires don’t flex the same way as the cables they seek to repair |
== Faulty Internal Display Cable == | |
=== eDP Cable === | |
- | * The Embedded DisplayPort or eDP cable used in Retina MacBook Airs is short, rigid and unlikely to go bad by itself, but reseating the cable connection is still a good idea. For extra thoroughness, address the logic board side of the cable as well as the TCON board side. |
+ | * The Embedded DisplayPort or eDP cable used in Retina MacBook Airs is short, rigid, and unlikely to go bad by itself, but reseating the cable connection is still a good idea. For extra thoroughness, address the logic board side of the cable as well as the TCON board side. |
* Liquid damage in this area can spell bad news due to high voltage levels on backlight power lines. Check closely for signs of corrosion or liquid exposure around the connectors if your issue began following a spill. | |
* If you note signs of moisture, be sure to inspect inside the connector. Both the connections on the TCON board and the connector on the rear of the logic board could be affected. Inspect closely, and thoroughly if you are concerned this might be your issue. | |
* Reseat the connector on the logic board to start. Inspect the connector for pin damage or stuck debris. | |
- | * Verify the cable hasn’t gotten pinched in the hinges of the display or sustained any other damage. An off |
+ | * Verify the cable hasn’t gotten pinched in the hinges of the display or sustained any other damage. An off-kilter display or improperly routed cable can cause progressive wear, or sever the cable altogether. |
* Due to the proximity to the edge of the device, these connectors are a hot spot for liquid damage. Be sure to inspect for corrosion if you suspect liquid may have come into play. | |
== Malfunctioning Hall Sensors == | |
- | Few people think about the technology used to detect whether their laptop display is open or closed–it’s less sophisticated than you might suspect. Magnets present in the bezel of the display, or mounted to the display hinge are detected by small sensors mounted in the chassis of the laptop. The lid closes, these Hall Effect Sensors (often shortened to Hall Sensors) see a magnetic field, the device gets the cue to sleep. Vice versa when you open it back up–simple, right? Despite the relative simplicity of the mechanism, they can still fail in a number of ways. |
+ | Few people think about the technology used to detect whether their laptop display is open or closed–it’s less sophisticated than you might suspect. Magnets present in the bezel of the display, or mounted to the display hinge are detected by small sensors mounted in the chassis of the laptop. The lid closes, these Hall Effect Sensors (often shortened to Hall Sensors) see a magnetic field, and the device gets the cue to sleep. Vice versa when you open it back up–simple, right? Despite the relative simplicity of the mechanism, they can still fail in a number of ways. |
* To test for this issue, see if you can use magnets to trigger the wake signal by running them along the left or right sides of the MacBook’s housing. | |
** ***Skip this step*** if you're on the 2022 MacBook Air. It uses a slightly different mechanism. | |
* Airs are much more commonly affected by this issue. Their logic boards are often much smaller than their Pro counterparts and rely on sensors in peripherals rather than on the board. More connections means more points of failure. | |
- | ** 2017 and earlier model MacBook Airs have their sensor mounted on the Input/Output or I/O board. The signal also runs through the trackpad in some models, so a bad [link|https://www.ifixit.com/Parts/MacBook_Air?filter%5Bfacet_tags.Item%20Type%5D=Trackpads|trackpad |
- | ** 2018-2020 MacBook Airs feature one sensor in their [link|https://www.ifixit.com/Parts/MacBook_Air?q=microphone|microphone array |
+ | ** 2017 and earlier model MacBook Airs have their sensor mounted on the Input/Output or I/O board. The signal also runs through the trackpad in some models, so a bad [link|https://www.ifixit.com/Parts/MacBook_Air?filter%5Bfacet_tags.Item%20Type%5D=Trackpads|trackpad], or [link|https://www.ifixit.com/Parts/MacBook_Air?q=trackpad&filter%5Bfacet_tags.Item%20Type%5D=Cables|trackpad cable] can also interfere with Hall Sensor function. |
+ | ** 2018-2020 MacBook Airs feature one sensor in their [link|https://www.ifixit.com/Parts/MacBook_Air?q=microphone|microphone array], and the other in the [link|https://www.ifixit.com/Parts/MacBook_Air?q=right%20speaker|right speaker]. |
{table | |
=== Faulty Lid Angle Sensor === | |
- | The 2022 (and presumably future versions of all MacBooks) make use of a dedicated Lid Angle Sensor Cable. It is |
+ | The 2022 (and presumably future versions of all MacBooks) make use of a dedicated Lid Angle Sensor Cable. It is a bit smarter than the more "Yes" or "No" status of older style sensors. Like the 2019 16" MacBook Pro, this model uses a dedicated sensor to detect more specific data about lid angle. The magnet here is mounted to the display hinge and rotates as the display is opened or closed. |
* The tiny chip on this cable which is used to spot differences in magnetic field strength requires calibration from Apple to perform as expected. When the display is replaced by Apple, they also call for the Lid Angle Sensor to be replaced. | |
- | ** This may be due to inability for existing chips to be calibrated to new displays, or [link|https://www.ifixit.com/News/73288/m2-macbook-pro-screen-swaps-are-kinda-haunted|perhaps Apple simply never prioritized developing a mechanism for this]. |
- | ** The Lid Angle Sensor is commonly torn during display replacement. Its presence is easy to miss. Failure to disconnect it before removing the display could result in this kind of disaster. Be sure you follow Guides closely. |
+ | ** This may be due to the inability for existing chips to be calibrated to new displays, or [link|https://www.ifixit.com/News/73288/m2-macbook-pro-screen-swaps-are-kinda-haunted|perhaps Apple simply never prioritized developing a mechanism for this]. |
+ | ** The Lid Angle Sensor is commonly torn during display replacement. Its presence is easy to miss. Failure to disconnect it before removing the display could result in this kind of disaster. Be sure you follow the Guides closely. |
* Issues with this cable can [post|759262|cause strange behavior on its attached display|new_window=true] in other models that use this same method. A display may simply refuse to wake from sleep, or power on at all if this Lid Angle Sensor isn't providing data. | |
* You may experience issues with your screen, even if you replace this cable. The chip on this cable requires calibration. A chip without its programming doesn't know how to interpret any data it is getting, so behavior may be erratic. | |
== Liquid Damage == | |
- | Liquid in your electronics can wreak havoc on any system it touches. Aside from lack of power, lack of image or backlight is one of the most common MacBook issues resulting from spill. If at any point, even a little bit of liquid got into your machine and rolled into the wrong spot, you could end up with display problems or worse. |
+ | Liquid in your electronics can wreak havoc on any system it touches. Aside from lack of power, lack of image or backlight is one of the most common MacBook issues resulting from the spill. If at any point, even a little bit of liquid got into your machine and rolled into the wrong spot, you could end up with display problems or worse. |
- | * Liquid damage can affect MacBooks having image issues in three key areas: around the backlight circuit, the display connector and on the TCON board. |
+ | * Liquid damage can affect MacBooks having image issues in three key areas: around the backlight circuit, the display connector, and on the TCON board. |
* Liquid damage indicators will almost always be positioned near display components. They don’t tell the whole story, but if one has been triggered, it’s a good clue. | |
* Even if you don’t know much about circuit board design, backlight circuits appear in similar places and layouts on nearly all MacBooks. They typically rely on a large number of capacitors in a row. They will be near the display connector on older MacBook Airs. | |
- | * Assume any liquid damage near a display connector will have involved backlight, especially if your computer was on when the damage occurred. |
+ | * Assume any liquid damage near a display connector will have involved the backlight, especially if your computer was on when the damage occurred. |
== Logic Board == | |
The logic board is the hub for the vast majority of a MacBook’s functionality. Any number of the small components on the board may have failed or become damaged. Logic board fault is a safe assumption of cause if nothing else on this page has worked. | |
- | * Check for obvious signs of a board issue - burned or cracked components, liquid residue, corrosion or bend. If there are signs of liquid, there’s still hope your Mac can be resurrected. |
+ | * Check for obvious signs of a board issue - burned or cracked components, liquid residue, corrosion, or bend. If there are signs of liquid, there’s still hope your Mac can be resurrected. |
* [link|https://www.ifixit.com/Search?doctype=guide&query=MacBook%20Air%20Logic%20Board%20Replacement|Replacing the logic board] is often the most practical solution for a DIYer whose board has failed. If you’re stuck in this pickle, and you need your data [guide|155945|you still have options|new_window=true]. | |
* If you’re feeling especially motivated, the tiny components on the board can be repaired with microsoldering. It is an art unto itself, but a worthy endeavor for those who are adventurous. If you’re curious and want to know more about getting into micro soldering, here’s some [link|https://www.ifixit.com/News/6911/micro-soldering-mom|good reading] and some [link|https://youtube.com/playlist?list=PL4INaL5vWobD_CltiZXr7K46oJ33KvwBt|good watching] to get you started. |
英語