Blu Studio 5.5 S Troubleshooting
Troubleshooting guide for the Blu Studio 5.5 S smartphone (Model: d630u)
- Phone will not turn on
- Phone will not charge
- Screen freezes
- Cannot connect to Wi-Fi
- Camera is out of focus/blurry
Your Blu Studio 5.5 S will not turn on
Most likely your battery is dead, try plugging your phone into the charger and letting it charge for a couple hours. If it will not charge, then move to "Phone will not charge."
Make sure your power button is pressed fully, worst case scenario is that your power button needs to be replaced or cleaned.
Your Blu Studio 5.5 S won't charge, or the battery is dead.
If your phone is not charging, make sure that the charger is firmly plugged into the outlet and the microUSB port on your phone.
If your phone still isn't charging, perhaps the wall outlet is bad. Although you would most likely be aware of this, consider plugging your charger into another outlet to see if anything changes.
The microUSB port on your phone may be broken or dirty, consider cleaning with a can of compressed air, if that fails, the port may need to be replaced.
It is possible for the microUSB charger to be broken, attempted to use another charger to charge the phone to confirm this.
There is a possibility that the phone battery has gone bad. If all else fails, consider purchasing a new one. See our replacement guide for more information Blu Studio 5.5 S Battery Replacement
What to do if your Blu Studio 5.5 S freezes.
If your phone has frozen, wait a moment. The phone uses an Android os and will pop up an error if something has crashed, usually allowing for you to close anything crashing.
Try forcing the phone to shut off by pressing and holding the power button until it turns off. Once it does, wait a few seconds before turning it back on.
Pop off the back case and pull the battery out, this will hard shutoff the phone, removing any possible reasons why it may freeze.
Go to the pulldown menu at the top of the screen and tap the Wi-Fi icon, to enable Wi-Fi. It will automatically connect to an open Wi-Fi or previously remembered network.
Wi-Fi networks have a limited range in which they are can be connected to. Try being right next to the source you're trying to connect to.
If there is normally a Wi-Fi connection available in you're current area, check the service itself, perhaps it's not the phone but some technical error has occurred, with the Wi-Fi network itself.
The front or rear camera is not working, or is blurry/ out of focus more than usual
Cameras require a lot of energy to work properly. Consider fully charging your phone before hand to ensure that this is not the issue. If you believe the battery is an issue consider replacing it.
Perhaps the camera lens is smudged or dirty, with a light cloth, gently rub the lens careful not to scratch it, if this does not solve your problem move on.
It is a new feature of smartphones that to focus your camera you tap on the screen where it needs to focus on. If you do this and the green square turns red, it's just the lighting/location. If the square turns green, it's another issue and continue on.
There's a chance that your camera is broken, or the lens is cracked, to fix the lens consult our Base Case Repair Guide, and our Front and Back Camera replacement to fix this issue.