BEBONCOOL Gamepad for Nintendo Switch Troubleshooting

When I hold down the power button the gamepad won’t turn on

If the battery has a low charge this may cause it to be unable to power on. Plug the controller in and allow it to fully charge. Ensure when the charger is plugged in that the charging light on the top of the controller is illuminated.

If the charging light fails to turn on confirm the charging port is free of any foreign debris. When confirming the charging port is free of debris, make sure it is not loose. If the charging port is loose consider disassembling the gamepad and resoldering the Micro-USB charging port. This process can be found Here.

My Gamepad will power on but it won’t connect to my Switch.

Connect (or reconnect) the gamepad to the Switch with the following steps:

First, power on the Nintendo Switch and ensure your Switch is NOT in Airplane Mode.

Now, navigate to the Controllers button.

Then, select the “Change Grip/Order” option.

Third, press the “Y” and “Home” button for 1 second. Four Blue LED lights will blink awaiting the connection to establish.

When in-game my joysticks get stuck in one direction or when pressed they don’t immediately extend as they should.

If the joysticks are not responding as expected, check to see if any dirt, lint, or dust may be accumulated around the base of the joystick. This may be causing a lack of movement in the control and affecting the user’s inputs.

If obstructions are observed at the base of the joystick, the first solution to try is to clean the joysticks. To do this, it is recommended that the user gently clean around the base of the controls with q-tips and isopropyl alcohol. Be sure not to overuse the alcohol as this could potentially soak into the internals of the controller and cause further issues.

If cleaning the joysticks fails to correct the issue, the user may need to replace the joystick as they may have become bent or broken causing it to get stuck in a particular position or to not respond as normal. Instructions for this process can be found Here.

When playing various racing games my gamepad use to vibrate during intense impacts and now no longer does.

If the controller’s vibration feedback function is not working, check that the function is turned on. To do this you will need to go into the “Settings” menu of the console, find the “controller and sensors” option and verify that the vibration feature is turned on. You may also need to check the game being played as some games have the option to turn off certain vibration settings.

If a rattling or abnormal sound is being made from the gamepad during gameplay this may be an indication the gamepad is trying to vibrate but the vibration motors have become damaged and are unable to do so. If the previous solution does not correct the issue the user may need to replace the vibration motors that are internal to the controller. To do this, follow the instructions Here.