The phone is not responding to any stimuli. The screen stays black.
Hold down the power button for 10 seconds. If an indicator pops up that shows you need to plug your phone in, plug your phone in to charge for at least 30 minutes. This should turn your phone back on.
If the other options didn’t work, try removing the battery from the phone and putting it back in. If this doesn’t work your battery may need to be replaced, refer to this guide.
Conflict with SIM and SD cards
Sometimes the SIM and SD cards conflict with the Asus Zenfone 3 Max and will trigger a black unresponsive screen. Take out the SIM card and SD card. After you do that, try to start the phone. If it works, there was probably an issue with the SIM and SD cards.
May need to be restarted
To force restart, you will need to hold multiple keys down simultaneously, for at least 10 seconds. Press the UP volume button and the power button.
Factory restore to reset phone completely
Please note that this restore will result in total data deletion from your phone, and should only be used as a last resort, preferably if you have backed up your phone to a computer. To start:
- Press the home button, the top volume button, and the power button simultaneously
- You will see a menu pop up labeled system recovery. Click this
- Select wipe data, using the volume buttons to navigate through the menu
- Choose factory reset
- Confirm this choice by pressing the on/off or home button
After selecting this, your phone will perform the factory restore. Let it restart and your phone should function normally afterward.
Screen needs to be replaced
Please refer to this guide if you need to replace your display assembly.
Phone will not connect to wifi
The wifi disconnects unexpectedly, and users are prompted with a disconnection error message.
The phone needs to be updated
To update the phone first, go to settings.
- Tap About
- Choose system update
- Tap check for updates
The Network settings need to be reset
To reset the network first go to the main menu.
- Tap settings
- Then tap back-up & reset
- In the next step select Network Settings Reset and Reset Settings
- At the end choose Reset Settings
Camera continuously makes noise
The camera shutter noise is permanently on.
The shutter is turned ON in settings
To stop the shutter noise, it must be turned off in settings.
- Launch Camera app, tap the upper-left gear icon to enter settings
- Toggle the “Camera sound” to OFF to disable it
The phone was bought in Japan or South Korea
If the phone was bought in either Japan or South Korea, the Camera sound option is not shown on camera settings and the shutter sound will be ON even if you use your device in other countries and cannot be changed.
The cell phone fails to remain cool when in use.
Continuous streaming or gaming can cause the device to overheat
Often times some functions such as streaming content or gaming on your device means the device is being put to continuous use. Overuse of your mobile device causes the processor of the phone to continually run which results in the device overheating. The simple way to resolve this issue is to allow the device to rest unused and cool back down to room temperature.
Maximum storage use can contribute to excessive heat production of deceive
Removal of unneeded apps, messages and voicemails can free up space on your device and help reduce the chance of it overeating. In addition to the previous suggested ways to clear up internal storage on your device, try deleting excess photographs and emails, as these can also help the chance of your device overheating.
Device will not hold a charge
The phone won’t charge or will be stuck at a certain percentage.
May need to be restarted
Restarting your phone may fix your charging issue. To force restart, you will need to hold multiple keys down simultaneously, for at least 10 seconds. Press the UP volume button and the power button.
System needs update
You want to make sure you’re using the latest software. Go to “settings”, click ‘system update”, and then “check update”. If you have an update available, update your phone and see if that fixes your charging issue.
Charger is incompatible
Avoid using third party chargers, as they tend to prohibit the phone from completing a charge. Use the original Asus Zenfone 3 Max charger.