Device Won't Turn On
My Phone won't turn on, no matter what I do!
Phone Needs Charging
Check to make sure that the device is charged.
Phone is Frozen
Hold down the power button until the phone turns off, then turn the phone back on.
Device Won’t Charge
My phone is at 2% and won’t charge!
Cable not working
If you have another device that uses Micro-USB, attempt to use the same cable. If this doesn’t work, the cable may need to be replaced.
Micro-USB port needs cleaning
With a toothpick, gently remove any lint or large particles, then use a can of compressed air to remove any dirt that may be stuck inside.
Phone is Overheating
My hand gets burnt when I touch my phone!
Processor being overloaded
Unclosed background apps can cause the processor to overwork and overheat. To close unneeded apps, double tap the home button and you will see a list of apps pop up. Swipe up any apps that you are not currently using.
Phone needs a power cycle
Hold down the power button and select restart when the menu appears on the screen.
Dynamic Perspective causing overheating
To turn off Dynamic Perspective, go to Settings > Device > Accessibility > Motion and Gesture Settings, and turn Dynamic Perspective off
OS is out of date
make sure that you are running the latest version of FireOS. To do this go to Settings > Device > Install System Updates > Check Now
Poor Battery Life
My battery only lasts a couple of hours!
Having too many apps open at once uses a lot of extra battery power. To close unneeded apps, double tap the home button and you will see a list of apps pop up. Swipe up any apps that you are not currently using.
Screen is too bright
The brightness of your screen can greatly impact your battery life. To turn down your screen’s brightness, go to Settings > Display and then lower the brightness to the desired level.
Screen timeout too long
Go to Settings > Display > Change time to sleep. Here you can change the amount of time it takes for your phone to go into sleep mode while it is not being used. A lower time setting means less battery used.
If your phone’s battery is still performing poorly, you may need to replace the battery.
Screen is cracked or shattered
My screen shattered after I dropped it on my hardwood floor
Screen needs replacing
If your screen is shattered or cracked it will need to be replaced