Hey Aaron, The problem could be as simple as an interfering screen protector. Try removing your screen protector or device case and see if the touch screen will work then. Since you already reset your device and it didn't work, try replacing your screen. You may have a faulty screen and digitizer, which is why your device won't respond to touch. If all else fails, replace your motherboard. This is the main component of your device that deals with all of its functions, and if you have tried all of these solutions, then your device should start working again. Check out our troubleshooting page for more information on your device's problems!
Hey Aaron, This is a common problem with this device and we already have solutions for you here on our troubleshooting page. First, resetting the device is the advised step. Since you have already done that and it didn't work, I recommend replacing your battery. The device may be overheating because of a faulty battery. Once you supply your device with a new battery, your problem should be solved!
Hello Aaron, If you are sure that your headphones are not the problem, then there must be a software/hardware issue with the tablet itself. You can try a full restore of your device or replace the audio jack or motherboard. By restoring your device, you make sure there is no software issue with your device. If the sound still does not work, try replacing your audio jack. This will ensure that the port you place your headphones into is not damaged. If this still does not work, try and replace the motherboard. This will ensure that the main hardware component of all your device's functions is not damaged and your device should start to produce sound again. Visit our troubleshooting page for more information about your problem and any future problems you may have. There is a section about sound issues already waiting for you! Hope this helped!