Kayla Londono

The indication light has stopped turning on even when the device is on and the cooking surfaces are in use. Does this mean...

The device is cooking the food unevenly. I think the heat is not being distributed evenly throughout the cooking surfaces.

The device has shut off while in use more than once without indication as to why. What can I do to address this issue?

The Cuisinart Griddler GR- 4N cooking plates are nonstick surfaces and it is normal for nonstick surfaces have a smell and smoke a bit. Try cleaning the surfaces off and using it again it is unlikely there is a real issue with the device.

First and foremost, ensure the device has cooled down for at least 30 minutes before you attempt to clean it. Next, use the scraping tool which came with the griddler to clean off any food or grease from the cooking surfaces. Then remove drip tray, empty it and remove the cooking surfaces. You may clean the scraping tool, drip tray and cooking surfaces by hand or in the dishwasher. Make sure you do not use rough surfaces when cleaning the cooking plates as it could damage the nonstick surfaces. Lastly, use any type of cloth or paper towels to wipe down the remainder of the griddler.