If your Roku device finds out that the HDMI made with your TV is not supporting the copy and content protection technology, you are going to face an error called Roku HDCP error code 020. The error code is the 020 and along with the message, you are going to see that your screen might have gone purple. The main cause of the problem is if the TV or AVR does not support HDCP. there are various steps that you can follow in order to figure the main issue and eliminate it once and for all. Steps to follow in order to fix Roku error code 020: Follow these steps mentioned below: (1) If you are witnessing a purple screen when you are trying to stream 4K content, then the right way to is contact the tech support, who can help you out setting your Roku for 4K streaming. (2) There may be the case that if you are still receiving Roku error code 020, or the purple screen then you must follow some steps. (3) Unplug the HDMI wire from both ends. This means from your TV as well as the Roku player. (4) After doing that,...

If you are connecting your Roku player to your TV and not through another device such as an audio/video receiver , then try the following: (1) Check the volume level and mute settings on your television. # Make sure mute is OFF and that the volume setting is at an appropriately audible level. (1) If you are using a composite cable, check that the audio connectors are snugly attached at both ends. (2) Connect the Roku player to a different input and see if you can now hear audio. If you can, then there is a problem with the previous input on the TV. (3) Try changing the cable.

Here are some steps to fix Roku 2nd Generation remote inputs not responding issue- (1) Remove the batteries from the remote. (2) Look carefully into the battery compartment of the remote (3) Unplug the power from the Roku (4) Wait for 5 seconds. (5) Connect the power back to the Roku. (6) Wait for Roku banner to bounce around on the screen. (7) Put the batteries back in the remote. (8) Press and hold the purple button in the battery compartment of the remote for 5 seconds. (9) Wait for the Roku to finish booting up

If your Roku device gets overheated, let me tell you that it’s not rocket science to solve this issue and cool down the heated machine. Roku is an electronic device, and like other devices, it can be heated like other electronic devices. There are some simple methods by which you can fix the Roku stick overheating problem. (1) Re-insert the device (2) Change the location of the Roku stick (3) Keep your Roku stick away from the closed environment (4) Roku Tempcheck (5) Use Extender

If you can see video on device, but not hear any audio, first make be sure that the audio cables are properly connected to both your Roku player and your TV or AV receiver. Also check to see that the volume on your TV or AV receiver is at an audible level and that your receiver (if you're using one) is set to the correct input. If audio issues only happen when you’re trying to play content marked as 5.1 surround sound , it is likely that your TV or AV receiver does not support Dolby Digital. In this case, switch the audio mode on your Roku back to "Stereo.” From the Roku home screen, select settings > audio mode then do audio mode to stereo mode to play the audio on your device. If still not solve the issue, call on customer care number to solve the problem