I ended up deleting and reinstalling the Ring app. That fixed the problem for me. If your Ring Video Doorbell refuses to connect to Wi-Fi or you are not receiving notifications, there could be a problem with your Wi-Fi router channel or the router placement. See this Ring Video Doorbell Has Poor or No Wi-Fi Signal problem page for possible causes and solutions. If your Ring Video Doorbell is not ringing correctly or is no longer working, use the Ring Video Doorbell Won’t Turn On problem page for possible causes and solutions. If your Ring Video Doorbell not ringing or you cannot hear your Ring’s notifications, see the Ring Video Doorbell Does Not Ring problem page for possible causes and solutions. If your Ring Video Doorbell is unresponsive when the ‘Ring’ button is pressed, see the Ring Video Doorbell Has Unresponsive Doorbell Button problem page for possible causes and solutions.