YOU HAVE NO HOPE Had the same issue. Only option is to hard reset phone. My advice: Put BLU out of business by never buying their garbage again! We got 3 phones: one they took back due to defects (bot a Samsung), one died (bot another Samsung), and they turned the 3rd one into a brick with an untested update ... all three problems in less than a year. Phone hardware is junk, service and support SUX, software is buggy, and spyware is included FREE ... thanks BLU!!!

!@#$^@&@#$%@#$%$#%@ Had the same issue. Only option is to hard reset phone. My advice: Put BLU out of business by never buying their garbage again! We got 3 phones: one they took back due to defects (bot a Samsung), one died (bot another Samsung), and they turned the 3rd one into a brick with an untested update ... all three problems in less than a year. Phone hardware is junk, service and support SUX, software is buggy, and spyware is included FREE ... thanks BLU!!!

Had the same issue. Only option is to hard reset phone. My advice: Put BLU out of business by never buying their garbage again! We got 3 phones: one they took back due to defects (bot a Samsung), one died (bot another Samsung), and they turned the 3rd one into a brick with an untested update ... all three problems in less than a year. Phone hardware is junk, service and support SUX, software is buggy, and spyware is included FREE ... thanks BLU!!!

Had the same issue. Only option is to hard reset phone. My advice: Put BLU out of business by never buying their garbage again! We got 3 phones: one they took back due to defects (bot a Samsung), one died (bot another Samsung), and they turned the 3rd one into a brick with an untested update ... all three problems in less than a year. Phone hardware is junk, service and support SUX, software is buggy, and spyware is included FREE ... thanks BLU!!!