"Why can't I connect to the internet?"に関する回答Check to make sure there is an available internet source within the area. If there is, use the HP Support Assistant that came with the computer. Next, make sure the correct drivers are installed for the internet connection. If this does not work, reset your hardware.
"Why is my screen frozen?"に関する回答Check to make sure the device has not overheated. If it has, make sure all vents are unblocked and allow the computer to cool down. If the unit has not overheated, press and hold the power button until the system shuts itself down. Upon restarting the computer, check for any new driver installs in order to keep your system up to date.