I also had the traditional problem with this phone: swelling battery. The first time, I took it in and had the battery replaced by a repairman. This time, it was stuck so bad that the little aluminum pad over the push button switch fell off. I managed to take the screws out, but I didn’t see the “pry points” that the disassembly did with the guitar picks. Where is it, so I can replace the stupid metal shield? (It does seem to work without it…BUT it must have had a reason for being there.) By the way, if the phone fails again I will replace it with a Samsung model. Primary reason is, I have to hold the %#*@ thing to my car’s air conditioning duct so the GPS will “occasionally” start working. I need a more reliable GPS, and I can’t use my tablet on the road because it doesn’t have cellular data, and a wifi hot spot costs too much just for using the tablet for GPS. (And no, the phone’s wifi hotspot won’t work because that would require Verizon service (I use Tracfone).