Hi Jennifer HS, if you're in the US please refer to the link below.... http://support.hp.com/us-en/document/c04839288 Thanks, Ciara Twitter: https://twitter.com/Ciara_B_HP

Hi folks, the printhead on the Officejet Pro 6830 is not replaceable. If you see an error about a Problem with the Printhead please contact HP Support for a replacement printer. Click on the Contact Support section at the top of this link http://support.hp.com/us-en/document/c04839288 Thanks Ciara

Hi Helen, Hope the kittens didn't get in to too much trouble :) I'd advise giving HP Support a call, as you'll require a replacement printer (the printhead in this model is non-removable). Are you based in the US? If so, check out the link below.. [URL|'''http://support.hp.com/us-en/document/c04839288'''] Click 'Contact Support' at the top of the page for further details. If there's anything I can help, please feel free to contact me on the HP Support Forum or Twitter. [URL|'''http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/bd-p/Ink'''] [URL|'''https://twitter.com/Ciara_B_HP'''] Thanks, Ciara