Logitech Webcam C930e Repair

The Logitech Webcam C930e is a business-class HD 1080p webcam optimized for professional video conferencing. It features H.264 video compression, RightLight 2 low-light enhancement, and a wide 90° diagonal field of view with 4x HD zoom. The camera uses a high-precision glass lens and premium image sensor built into a housing constructed from durable materials for frequent desktop and mobile use. Dual omnidirectional microphones, an external privacy shade, and flexible mounting options make it suitable for meeting-room and personal setups.

The Logitech Webcam C930e can be identified by the model number (M/N V-U0031). The model label is on the Logitech Webcam C930e can be identified by its model/SKU (960-000971) and printed model label on the camera housing/base. The external privacy shade is a distinct accessory included with the unit. This label lists the model (M/N), part (P/N), and serial (S/N) numbers.

• Model / SKU: 960-000971 (MPN: 960-000971)
• Connection: USB (USB 2.0 High-speed)
• USB VID/PID: 0843 (as listed in Logitech support)
• UVC / Codec Support: UVC 1.5; H.264 with Scalable Video Coding (SVC)
• Video Capture: 1080p @ 30 fps (max)
• True / Optical Resolution: True: 3 MP (still image sensor capability)
• Field of View (FOV): Diagonal 90° (Horizontal 82.1°; Vertical 52.2°)
• Lens: High-precision glass lens with auto-focus
• Microphones: Dual integrated omnidirectional microphones (up to ~1 m pickup)
• Cable Length: 6 ft / 1.83 m (fixed USB cable)
• Dimensions & Weight: 94 mm × 24 mm × 29 mm; 162 g

Common repair-relevant faults include no video (USB connection/cable failure), degraded image (lens/sensor contamination or misalignment), and microphone audio loss. Diagnose by testing the camera on multiple USB ports/computers, checking OS camera and privacy settings, inspecting the cable and connector for damage, cleaning the lens and checking the privacy shade, and verifying the device enumerates (VID/PID) in Device Manager or a UVC-compatible capture app.

For additional troubleshooting help, visit: Contact Logitech Support: https://support.logi.com or phone +1-800-210-0533 (region-dependent).

Refer to Logitech support/warranty pages for region-specific warranty terms and claim procedures.

• https://www.logitech.com/en-us/products/...
• https://support.logi.com/hc/en-us/articl...