Logitech H390 Repair

The Logitech H390 is a USB wired headset designed for VoIP, video conferencing, and everyday computer audio. It uses durable ABS plastic construction with a padded headband and foam ear pads for extended comfort and longevity. Key features include a noise-cancelling boom microphone, inline volume and mute controls, and plug-and-play USB-A digital audio for simple compatibility. The H390 is built for repeated daily use with reinforced stress points on the headband and cable exits.

The Logitech H390 can be identified by the model number (M/N A00086). The model label is on the headset housing or on the original packaging; the label is typically located on the underside of the headband near the earcup. This label lists the model (M/N), part (P/N), and serial (S/N) numbers.

• Form Factor: On-ear wired USB headset
• Model: Logitech H390
• Connector: USB-A (digital USB audio, plug-and-play)
• Microphone: Noise-cancelling unidirectional boom microphone (flexible)
• Controls: Inline cable controls for volume and mute
• Materials: Durable ABS plastic housing with padded headband and foam ear pads; reinforced cable exit points
• Cable Length: Approximately 2.0 m (6.5 ft) USB cable
• Compatibility: Plug-and-play with Windows, macOS, and most Linux distributions (USB audio device)
• Driver Size: 40 mm dynamic drivers (typical consumer headset class)
• Replaceability / Spare Parts: No user-replaceable spare parts listed by Logitech; repairs typically require cable replacement or internal soldering

Common repair-relevant faults include no audio/microphone not recognized, one-sided audio, and physical cable damage; diagnose by testing the USB connector on another port/device, checking system audio settings and mute state, and inspecting the cable and inline control for visible breaks. For intermittent audio or dead sides, test continuity with a multimeter and wiggle-test the cable to isolate break location. If the inline control or microphone fails and the cable is damaged, repair requires opening the housing and soldering or replacing the cable assembly.

For additional troubleshooting help, visit: Visit Logitech Support (https://support.logi.com) and the H390 product FAQ for troubleshooting and contact options.

Limited hardware warranty (typically 1 year, varies by region) — check Logitech warranty page for details.

• https://support.logi.com/hc/en-us/articl...