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AppleのM2 SoCを搭載した15インチMacBook Airの初年度の修理ガイド、サポート、トラブルシューティング情報。2023年6月13日に発売され、モデル番号はA2941です。

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Keyboard and trackpad spare parts + replacement instructions

Hi,

A few weeks ago, I spilled coffee on my 15-inch MacBook Air M2 that I bought a few months ago. I immediately took it to Apple, and after opening it, they confirmed there was coffee inside (thank you, AppleGenius ;) ).

They explained that in such cases, they offer a repair package for €1200 regardless of the damage (the laptop costs 1600€!!!) They didn’t even properly clean the coffee and didn't reassemble the bottom panel correctly (I thought my battery had swollen, but it was just an incorrect reassembly).

Since then, I bought the necessary screwdrivers (I already had probably 50 different screwdrivers, but of course, they used a new one :-)), opened the MacBook, and cleaned everything.

The laptop has been working perfectly for the last 2 months except for the keyboard and trackpad, so I'm obliged to use a Bluetooth keyboard and mouse which is not very handy for a laptop :-)

Besides that, it's working like a charm.

The problem is, I can’t find the needed parts to replace the defective ones myself (I work in IT and have repaired several phones and Macs using iFixit :-)).

Does anyone has any idea where I can find these parts? And some indications about how to replace them (especially the keyboard)

Isn’t it a legal obligation for Apple to provide the corresponding parts?

Here is the exact model #: MQKW3FN/A

Thank you so much in advance, any help is appreciated.

Regards

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Hey,

I do believe Apple should provide the parts, but you don't need them!

With your dedication of tearing apart the laptop to clean the keyboard, you can easily fix it. I have actually had this problem myself. Apple keyboards are really bad with water and coffee. Even if you meticulously clean out the keyboard with methylated spirits and hours of work, it still won't fully work. From experience, well a mate of mine's experience.

Luckily your model is NOT an unibody, and therefore the keyboard can be replaced. For the replacement keyboard literally google A2914 keyboard replacement. You can even buy them off aliexpress for 8 bucks if you really want to save money!

Remember to buy screws with the keyboard. It is held down by tiny rivets. When you remove the old keyboard, they all go shooting EVERYWHERE. You then need a hundred or so screws to refasten the keyboard.

Here is a video of the teardown so you can follow along: https://www.youtube.com/watch?v=iEpiyHgY...

Good luck buddy!

Let me know how it goes.

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Thank you so much Falcon, I really appreciate your feedback.

I just have 2 more questions


As I'm french speaking, I'm looking for the azerty keyboard. Where can I find the corresponding reference?
As stated, my Trackpad is dead as well but at the end it's more or less the same question :-)

You just saved me 1.000 € buddy ! :-)

さんによる

Sorry for the SUPER late reply. You can buy replacement keyboards on eBay and you look up the MacBook model (A####) keyboard replacement for azerty. Also just find a bricked MacBook on eBay that's of the same model for cheap, and the pull out the trackpad and replace it with the bad trackpad.

EDIT: Could you flip over the MacBook and give me the Model Number? It should be A ####. Please tell me those four numbers.

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@thierrysou38862 Hold that thought!

This series has a more difficult keyboard to remove even if you where to try to clean it I’ve very rarely seen any success as the keyboard is like a sponge!

The older Unibody systems used screws to hold the keyboard the current Retina series (which this is) use both screws and plastic rivet's which you can’t pop out on their own you need to literally need to grab the edge of the metal frame and rip it out in a quick and powerful pull to get as many of the plastic rivets to come out with the metal frame after you’ve pulled all of the screws out first not forgetting any.

So far I’ve not see this series of keyboard offered by the backdoor of the factory and Apple has been very aggressive to combat the leaking of parts out of the back door of the official makers of the parts. Today many people are using either used parts where it can be done (Apple has ramped up parts pairing which limits what is possible - very anti repair!) Or you need to get the parts directly from Apple under their Self Repair option.

Now for the last shoe to fall! Apple also hates discrete parts forcing one to buy full assemblies. Which is the case here sadly. If we look at the Apple Self Repair site Apple Self Repair we can dig down to the manual and review the parts listing 2023 15” MacBook Air we find the full uppercase needs to be bought (25) Parts listing

Block Image

It sounds like the trackpad also needs replacing and/or the two cables between it and the keyboard to the logic board if they are corroded.

So see what the cost is as Apple doesn't list the parts costs as each region uses different funds and supply sources. Yes this is 💩 and Apple has been called out on it. Some movement is expected with the parts pairing but sadly the supply chain is still not corrected.

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I have pulled it off. You have to remove the keyboard and replace it with a new keyboard. All that is left between the keyboard and you are bits of metal framing. Yes you have to rip the keyboard out, but if you are replacing the defunct keyboard in the first place you don't want the thing anyway. You can buy third party keyboard on eBay, don't need to go to apple.

Don't think apple is ever going to improve reparability considering the new unibodies where everything is one piece.

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@falcon16 - Yes! But this is a 2023 system, I’ve searched my typical sources I can’t even find a US keyboard version. Please if you know where you can get the correct version for this newer system by all means tell us! I could find this series even on eBay (older ones yes).


The Retina models are harder as everything is soldered, the 2012 and older are much more serviceable. Did you reverse your thought?

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Thierry Soubestre さん、ありがとうございました!
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