@jeffcote Note: This will delete all data on the phone
Turn the phone off, if it isn't already
Press and hold the power and volume down buttons simultaneously for a few seconds
Use the volume up and volume down buttons to scroll through the menu until you get to "Recovery Mode"
Press the power button to select this option
Once you see the Android in distress, press and hold the power button
Press the volume up button while still holding the power button
You will get to another menu. Use the volume up and volume down buttons to scroll through the menu until you get to the "Wipe data/factory reset option".
Press the power button to select this option.
To confirm, again select "Factory Data Reset". The phone will now perform the Factory Reset procedure.