修理を始めるには コミュニティ ストア

モデル番号A1989、EMC 3358。現存モデルに最新プロセッサオプションとキーボード素材に変更が加えられた改良版モデル。カラーオプションはシルバー、スペースグレイ。2019年5月発売。

135回答 すべてを表示

オプション

2019 13" Pro reboots after 5 minutes of sitting idle

Hey All!

Got a 13" 2019 i7 that reboots after sitting idle for about 5 minutes. It does not fall asleep -- it just goes black and then reboots. It has a fresh install of Ventura. It rebooted when sitting at the "choose your language" screen, and then it also rebooted once logged into the OS. Tried resets, re-seated lower case.

It does not feel hot, and the reboot only happens when it sits idle -- when the laptop is used, it's fine. Feels like a sensor issue, or like something is interrupting sleep?

Additionally, it only does this on battery power, in case that is a hint.

Thanks!

John

Block Image

Block Image

この質問に回答する 同じ問題があります

この質問は役に立ちましたか？

はい いいえ
スコア 1
コメントを追加

2件の回答

フィルタ：
参考になった順 新しい順 古い順

オプション

Have you checked the settings for how long it will set idle before it reboots? This option should be in power settings or power plans.

このアンサーは役に立ちましたか？

はい いいえ
スコア 0

4 件のコメント:

Fresh install of Ventura though -- it wouldn't have any strange settings by default, right? And no OS automatically reboots when sitting idle as a standard setting?

さんによる

I agree. It sounds more like it is some sort of battery issue. Maybe a temp sensor in the battery its self is going bad. If it was the computer or any of its inner components or programming it would do it while plugged in also.

さんによる

What does CoconutBattery tell you?

Also do you have any crash reports in the system log?

さんによる

@danj Coconut looks great, working and almost new battery. Posted crash log pictures in the main question. Thanks!

さんによる

コメントを追加

オプション

Did you first wipe the drive fully

I’m suspecting a Virus/Trojan has infected the system. Otherwise there is an issue with the RAM as the the Panic Call doesn’t point to a given app.

このアンサーは役に立ちましたか？

はい いいえ
スコア 0
コメントを追加

回答を追加する

rdklinc さん、ありがとうございました！
統計データ:

過去 24時間: 0

過去 7 日: 1

過去 30 日: 15

今までの合計 90