Can I replace the internal hard drive?

Question

Microsoft

Microsoft社によって製造されたラップトップの修理マニュアル

332回答すべてを表示

eduar ryser @eduar

評価: 1

投稿日: 2019年2月4日

オプション

Can I replace the internal hard drive?

hello,

my internal hard drive seems to be corrupted and the Bitlocker is activated with no password in hand.

so its seems that the solution to fix the problem would be replacing the hard drive. i cant get anywhere pass the troubleshoot when starting up the device.

anyguides on how to proceed to open the device. the process would be just opening the device, taking out the old and placing the new? and how to choose when buy the new hard drive, perphaps improving it since i would be opening it anyways.

really appriciate your help in advance.

Eduar Ryser

回答がありました！ 回答を表示同じ問題があります

この質問は役に立ちましたか？

はいいいえ

スコア 0

2 件のコメント

Hi @eduar ,

What is the name and model number of the laptop?

jayeff さんによる2019年2月4日

microsoft surface book. 8 Gb ram, 256 Gb, Intel 5.

eduar ryser さんによる2019年2月4日

コメントを追加

2件の回答

ベストアンサー

Tom Chai @tomchai

評価: 73.8千

19

111

82

投稿日: 2019年2月4日

オプション

Bitlocker should not matter. Try booting into windows install USB drive and completely erase the drive.

このアンサーは役に立ちましたか？

はいいいえ

スコア 2

3 件のコメント:

the bitlocker wont even allow me to get into that. i cant access any disk because it says its blocked.

eduar ryser さんによる2019年2月4日

You don't need to get past the bitlocker, just boot to Surface UEFI, choose boot from external USB and start from Windows installer drive. When you install Windows, delete every partition on Disk 0.

Tom Chai さんによる2019年2月4日

Also recovery key for BitLocker is usually under your Microsoft Account, or Azure AD account if it is AAD joined.

Tom Chai さんによる2019年2月4日

コメントを追加

Hi @eduar ,

What is the name and model number of the laptop? — jayeff
the bitlocker wont even allow me to get into that. i cant access any disk because it says its blocked. — eduar ryser
You don't need to get past the bitlocker, just boot to Surface UEFI, choose boot from external USB and start from Windows installer drive. When you install Windows, delete every partition on Disk 0. — Tom Chai
Also recovery key for BitLocker is usually under your Microsoft Account, or Azure AD account if it is AAD joined. — Tom Chai