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Repair guides and support for the Huawei Mate 9, an Android smartphone first released in November 2016.

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Rear cam pictures are blurry in color mode

The rear camera takes blurry pictures in color mode, but in monochrome the photos are clear. I tried checking the settings, but it didn't work. How do I fix it?

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The Mate 9 has two camera modules on the back. One is color, the other monochrome. So in this case your color camera is the only individual part that is malfunctioning.

Self contained cell phone camera modules include tiny motors that move the lens elements back and forth to focus the image. If the motors fail or the moving parts get stuck then the camera focus stays locked in place. Try bringing you color camera within 6 inches of an object. Slowly back away and you may find that the focus is perfect at a specific range. That will confirm the lenses are not moving.

Steps to solve this would be:

1. Try a software reset. You almost certainly have a hardware problem and this is almost certainly a waste of time... But you can try it anyway.

2. Try hitting it! I do NOT mean randomly dropping you phone and I do NOT mean smacking it against a hard surface. Try first tapping two fingers against the camera lens as hard as you can manage with two fingers. If unsuccessful, hold the body of the phone securely in your dominant hand with the back facing out. With your other hand held open, slam the back of the phone against your palm in a clapping motion.

Note that if you do successfully "free" the camera. This problem is know to return.

3. Send your phone to Huawei for warranty repair.

4. If warranty is not an option, open the phone and replace the camera module.

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The tapping works!!!!!!

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tapping works great :)

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Have the same issue with my Phone and I've been able to crutch along by tapping the camera but it seems to be getting worse. I have reviewed the repair and it doesn't seem bad as compared to IPhone repairs but I am concerned it will just reoccur with the next minor fall.

Is this a design issue or a defective batch of cameras. Follow up, if its a defective batch of cameras is there a series part number or version to avoid?

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This is my second Huawei Mate 9 and I have had the exact same issue with each - I think this is a manufacturing fault!

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Same problem, tapping didn't work, but smacking with the palm did.

This was however a temporary fix and the problem was back wethin a week!

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Christelke Genciagan さん、ありがとうございました!
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