My iMac giving me electric shocks

Question

iMac Intel 27インチ Retina 5Kディスプレイ (Mid 2017)

モデル番号A1419 / EMC 3070 / Mid 2017 / 3.4, 3.5もしくは3.8 GHz Core i5もしくは4.2 GHz Core i7 Kaby Lakeプロセッサ (ID iMac18,3) / Retina 5Kディスプレイ。システムは類似しているため、修理ガイドについては旧モデルのiMac Intel 27インチ Retina 5Kディスプレイ (Late 2014 & 2015) を参照してください。

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SY T03 @syt03

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投稿日: 2018年1月8日

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My iMac giving me electric shocks

Hi, I'm from Malaysia and I have an iMac since 17th Nov 2K17. But this issue hasn't started until today. When I wanted to turn my iMac on, the power button gave me an electric shock when I touched it. It doesn't stops there, the base or the stand of m iMac also gave me an electric shock when the iMac wasn't even on but the power cord was turned on. I'm abit rusty with my English so please forgive me. I'm wondering if I should just buy a new extension cord or contact Apple Care and maybe bring it to an authorized service center here because we don't have any official Apple Store here.

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jayeff @jayeff

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投稿日: 2018年1月8日

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Hi ,

I suggest that you should contact Apple Care and tell them of the problem and also of your concerns regarding getting electric shocks and hopefully they should tell you what they're going to do to get it fixed for you.

Also tell them that it has been recently bought and therefore it should be covered by their warranty.

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Thank you for helping me. Anyways, I'll keep you updated on this situation.

SY T03 さんによる2018年1月8日

Does Ground loop (electricity) can damage mac 2017?

Emorej B さんによる2019年2月15日

I had a similar problem. Can you post information of how the issue of getting electric shocks was resolved

MaryY さんによる2019年9月3日

Same problem here with an old iMac (2011). I moved to a new house, iv'e been here for 1 month now and it never did this. I wanted to turn it on i got electric shock. I don't know what to do, i can't go to an Apple Store...

Alice RamasseurDuPetitBois さんによる2019年10月1日

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Thank you for helping me. Anyways, I'll keep you updated on this situation. — SY T03
I had a similar problem. Can you post information of how the issue of getting electric shocks was resolved — MaryY
Same problem here with an old iMac (2011). I moved to a new house, iv'e been here for 1 month now and it never did this. I wanted to turn it on i got electric shock. I don't know what to do, i can't go to an Apple Store... — Alice RamasseurDuPetitBois