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A 17" touch screen notebook designed for every day use.

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Will not Connect to Network

As of a couple of days ago, my HP will only connect to WiFi in my home but not when the Ethernet cord is plugged in. I make sure the WiFi is off when trying to connect hardwired. There aren't any networks found. I have tried a system restore, removing the battery for 30 minutes but this did not resolve the issue.

I use my laptop for work and I cannot be connected wireless. I need to be hardwired. Does anyone know why my HP won't connect when hard-wired?

By the way, there is no damage to the Ethernet cord or the port.

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Do you have another Ethernet device which is working with the same port & cable? Does the port have a link light? If it does is it blinking?

I would still try a different port on the hub and cable if you don't have a second device to verify. Sometimes the damage is not visible.

You may need to go into the Windows network settings to see if the Ethernet device drivers are loading

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Yes I also tried a different Ethernet cord and yes there is a light. I don't have the Ethernet cord in now to see if the light was blinking or not. I will follow up about this. The drivers showed as well.

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Check to see if you are pulling a valid IP address on the Ethernet adapter in the command prompt if you are using windows and make sure there isn't an ip manually assigned in tcp/ip properties

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Clever viruses alter network ip addresses on your laptop to go somewhere. Normal network connections should be 192.168.n. If a different ip address is seen, you've been hijacked but easily corrected with either a reboot or manually changing settings.

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@notbroken - What someone is using can be other address classes (or a V6 address vs a V4) and may not be a private address as they may not have a router which spans between a private and assigned address space as you are alluding too here.

As an example my ISP has me in 146.x.x.x via a VPN. You can check yours here: What is my IP Address

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MizzNeda さん、ありがとうございました！
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