My laptop isn't starting. It stays frozen at starting windows.
my laptop keeps getting frozen at " starting windows" I am not able to get in. What should I do ?
@sarahjad10 this could be caused by corrupted files in your Windows start up. I would suggest that you get a Live CD of something like Puppy Linux and either use a CD or a USB stick and set your Computers BIOS to boot from whatever media you choose. Then see if you can access your computer and your hard drive. If so, you may have to reinstall your OS. Make sure that you backup all your files first.
The first thing I'd look into is if you're still using the original hard drive. These machines are 5-7 years old and laptop hard drives usually begin to fail at 5 years. If the drive is original, check the power on hours to get an idea how heavily used it is. Original drives with higher hours are common.
If the drive is original and has high hours, stop using the laptop and replace the drive. If you need to move your data, the easiest way to do it is to put the old drive in an external drive enclosure for data migration. You can either save it for low risk data or destroy it at that point. This guide covers hard drive replacement.
If the drive is newer, the first thing I'd try is running SFC /SCANNOW. You need to be an administrator to do this, but this will replace any damaged system files. If it detects bad files and can't replace them, make a backup and wipe the system so you can start over with a clean slate.
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