J5 Prime Phone will not turn on

Question

Samsung Galaxy J5 Prime

Device and repair guides for the 2016 Samsung Galaxy J5 Prime smartphone, model number SM-G570Y or G570.

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Liz @aech

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投稿日: 2017年5月7日

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J5 Prime Phone will not turn on

So I've had a Samsung J5 Prime for just over 5 months now, and this is the first time it's ever acted up. I didn't charge it over the night, (I forgot) but charged it when i woke up and it was around 60% before I went to school. After about 4 hours of working fine, I went to check the time and my phone wouldn't turn on at all. Held down the power button etc and naturally assumed it had run out of battery. I remember it had about 40% charge left which I thought was a little strange, but I came home and plugged it in.

I've left it charging for about an hour and a half now, but nothing has happened, no red light, no response.

Yes, I checked if the charger was turned on.

I've tried holding down the power button while it's charging

I've tried switching power plugs and chargers

No idea what to do......

Also, the back cover doesn't come off so i cant take out the battery etc.

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awesome!!!!!!!!!!!

sacy_bismonte さんによる2017年6月29日

My phone doesn't turn on but the battery/charging indicator is red I've put it on charge for hours now.I've tried soft reboot solution but didn't work.help pls.

siyamdumisa さんによる2017年6月30日

I've had this problem just a few moments ago. I got the correct answer from one of the comments. Thank you very much for posting the answer.

InvisibleShadow XII さんによる2017年7月29日

SamSuung J5 Prime is a working time bomb.... Another error!!! While watching a movie, my J5 Prime makes a sound like a lose fan very loud and it hooks and the phone stopped working this is the 2nd time in 2days...

Moris さんによる2017年8月22日

Hey my Samsung turns on but it wont show the menu .....it turns on but stucks at the sign SAMSUNG

mavuli Natoucu さんによる2017年10月1日

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Zane Dickens @zanedickens

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投稿日: 2017年5月16日

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Hi Liz,

You're probably solved this by now - but I just had the same issue. Nothing else I tried worked before this:

I pressed Volume Down + Home Button + Power Button for a few seconds.

After a few seconds I got a turquise screen warning me about a custom OS install.

I cancelled that with a Volume Down press and then my phone booted normally.

Got the idea from here.

Hope that helps Liz (and you future Internet person),

Z:D

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99 件のコメント:

Thanks so much for helping out!

You're right - I did end up solving it on my own but thank you anyways

Holding down the home and power button at the same time works as well, (it's called a soft reboot, same as taking battery out on another samsung) that's how mine turned on.

Liz さんによる2017年5月17日

this is awesome!! thanks for the great tip! i thought i had to go down to the customer service centre to get the set replaced.

jingyue2 さんによる2017年6月15日

my screen is blinking and thats why

i cant rebbot my phone

ariyankhan814 さんによる2017年6月18日

Thank you so much. it helped me a lot after i faced this problem for the first time..:)

prasanna chinni さんによる2017年6月27日

THANKS a lot dear it works no need to go to repair shop..

sacy_bismonte さんによる2017年6月29日

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My phone doesn't turn on but the battery/charging indicator is red I've put it on charge for hours now.I've tried soft reboot solution but didn't work.help pls. — siyamdumisa
I've had this problem just a few moments ago. I got the correct answer from one of the comments. Thank you very much for posting the answer. — InvisibleShadow XII
SamSuung J5 Prime is a working time bomb.... Another error!!! While watching a movie, my J5 Prime makes a sound like a lose fan very loud and it hooks and the phone stopped working this is the 2nd time in 2days... — Moris
Hey my Samsung turns on but it wont show the menu .....it turns on but stucks at the sign SAMSUNG — mavuli Natoucu
Thanks so much for helping out!

You're right - I did end up solving it on my own but thank you anyways

Holding down the home and power button at the same time works as well, (it's called a soft reboot, same as taking battery out on another samsung) that's how mine turned on. — Liz
this is awesome!! thanks for the great tip! i thought i had to go down to the customer service centre to get the set replaced. — jingyue2
Thank you so much. it helped me a lot after i faced this problem for the first time..:) — prasanna chinni