My touch screen is unresponsive after dropping my phone

Question

Samsung Galaxy Grand Prime

このモデルは、SM-G530H / DV Samsung Galaxy Grand Primeで、白、グレー、またはゴールドのケースのカラーバリエーションがあります。

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Jami @jamilea81

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投稿日: 2016年7月23日

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My touch screen is unresponsive after dropping my phone

I have an 8 month old Samsung Galaxy Grand Prime smartphone. It has worked fine until I dropped it a few nights ago. Now all of a sudden the touchscreen doesn't seem to be working correctly... It will lag or stop responding or respond erratically. I tried several fixes including taking the battery out, restarting, doing a TPS grid check,putting it in safe mode and uninstalling and reinstalling apps, etc. It is still not working normally. I need to know what to do. I do not have a service contract or insurance, bought the phone outright and use straight talk.

Thanks.

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6 件のコメント:

The digitizer was likely damaged from, the drop, are there any cracks on the screen?

echow2001 さんによる2016年7月23日

Try taking it apart, unplugging the digitizer and use a bluetooth mouse to interact with the phone and see if the problem is fixed, if it is, replace the digitizer.

echow2001 さんによる2016年7月23日

The screen isn't cracked.

I have no idea what a digitizer is or what that means lol.. I'm not very tech savvy.

Jami さんによる2016年7月23日

I'd recommend taking this to a phone repair place, perhaps where you bought it? Usually they'd recommend the best option for you, or give you a replacement :)

Romy さんによる2016年7月24日

A digitizer is another name for touch screen. LCD is the liquid crystal display that shows an image on the screen, it is sometimes separate from the digitizer and it is sometimes fused together.

Depending on what phone you have of course.

Ben さんによる2016年7月24日

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The digitizer was likely damaged from, the drop, are there any cracks on the screen? — echow2001
Try taking it apart, unplugging the digitizer and use a bluetooth mouse to interact with the phone and see if the problem is fixed, if it is, replace the digitizer. — echow2001
The screen isn't cracked.

I have no idea what a digitizer is or what that means lol.. I'm not very tech savvy. — Jami
I'd recommend taking this to a phone repair place, perhaps where you bought it? Usually they'd recommend the best option for you, or give you a replacement :) — Romy
A digitizer is another name for touch screen. LCD is the liquid crystal display that shows an image on the screen, it is sometimes separate from the digitizer and it is sometimes fused together.

Depending on what phone you have of course. — Ben