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The Bose SoundLink Color is a Bluetooth speaker, designed as a more affordable and portable alternative to the SoundLink Mini.

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Its not charging and no lights are working

When I go to plug it in to charge it it doesn't work nothing happens no light or anything pops up

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Hi @paperboypaddy ,

Did you notice the comment I posted regarding this about 2-3 hours ago?

(last one in the Chosen Solution box)

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@jayeff ive solved my problem now. The play/pause 15 second trick worked for me. @speedracr

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My Bose has been dead a more than a year. I tried everything,nothing worked. Before you rip into it to change the battery, go to the Bose system update center, and upgrade your system software. Even though it showed no sign of life this upgrade brought it back to functionality.

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My Mini speaker is plugged in and the charge indicator light-(Red) comes on but then turns off in less than 10 seconds...what to do?

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As noted above and elsewhere press the start/pause button for 15 secs with the device plugged in (even though there are no lights), unplug from the charger after 15 secs and release the button. Remember also to go to http://btu.bose.com/?p=-1#section=connec... to update the software. I had almost given up on my device but these steps fixed it

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Hi,

Try the following checks to see if the problem is in the charger, the charger cable or the speaker.

1. Connect the speaker with the charger USB cable to a USB port on a working PC/laptop. (the user guide shows that the charger cable, USB cable standard plug charger end, micro USB plug speaker end, can be unplugged from the charger).

If the speaker charging light comes on then the charger is faulty and needs to be replaced.

You can charge the speaker by connecting it to a PC/laptop, however it will take longer to fully charge as there is less current being supplied by the PC/laptop than the charger. You can also use any charger e.g. from a mobile phone, provided it has an output (printed on the charger) of 5VDC (definitely not more or less) and a current output of 0.5-1.0A (500mA-1000mA) and that it has a micro USB connector.

2. Connect a different USB cable between the PC/laptop and the speaker.

If the speaker charging light comes on then the USB cable is faulty and needs to be replaced.

If the speaker charging light still doesn't come on after trying the above checks then the problem is in the speaker. It could be the speaker charging port, the charging circuit or the battery. The speaker will have to be opened and checked to ascertain what the problem is.

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23 件のコメント:

I swapped out the USB cable and it's working. Dubious that it might be the connection port, but so far so good! THANK YOU!!

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Nice one! Swapped charger for USB lead into PC removed battery, then put battery back. It came to life, so then tried the AC charger and that worked too. It maybe a re-boot issue in the speaker, but all well now #happy

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Mudei tudo e nada. Ou seja, não tem 3 meses que comprei esta droga pelo Mercado Livre e já vou ter que abri-lo. Pior tem que ter ferramenta especial. Não comprem mais esta porcaria.

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Mate I got two W kings and have had to sent them back for a replacement both the of them won't charge 3 days old I've tried everything I think it's a common fault?

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I had the same problem. Did the reset with the play/pause button with charger pluged in and out a couple of times and it finally worked. All back to normal now.

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最も参考になった回答

Unit plugged in but no lights, no turning on? Try this:

- Plug soundlink in to wall charger

- Hold down the play/pause button for 15 seconds.

- Then, BEFORE releasing the play/pause button, unplug the charge cord from the unit.

- Release the button,

- Plug the unit back into the wall charger.

- Press the power button, and your unit should power on.

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That worked! Thank you!!

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Worked for me !!!! Thank you!!

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THANK YOUUUU! IT WORKED! You made my day :))

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Thank you. You are the best!!!

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Crazy, but it worked!

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My solution is as follows, turn on your PC and open the Bose update page, connect your speaker to the PC, the page will probably say your software is up to date. Next, press the following keys A, D, V, Arrow up, Arrow down. The page should then change and say it is downloading the latest software. Soon your flashing red light will change to Orange and you should hopefully get your speaker back. It worked for me, hope it works for you.

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I did this, and it turns orange at some point of the updating procces, but after a minute it turns red again before the updating procces finishes.. so, in resume, it updates but doesnt charge or work, the red flash keeps going blinking.. any sugestions? ive tried everything I have read in the whole internet, but nothing works for me.. :(

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Worked. Thank you Colin!

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It worked for me as well - thank you tons!

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I got my hopes up because it did provide an option to truly update the supposedly already updated firmware. However, by the time it reached about 94%, the flashing red light resumed. The firmware update did successfully complete, but it didn’t prevent the flashing red light, nor did all the other suggestions for various approaches to reset the device. At least it did feel like progress for a moment, and it even made the two-chime noise for the first time in several months. Of course, I can’t get it to do that with any buttons or combination of buttons and durations afterward. Oh, well. :-(

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It worked, thanks so much, I have my speaker back!!!!

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I had the same problem on both my Soundlink Revolve. It would go down to blinking red, but then refuse to charge. This appears to be one of the issues:

I was using a Samsung phone power adaptor to charge the Bose. DO NOT USE ANY POWER ADAPTOR EXCEPT FOR BOSE. They are not compatible. The Samsung has a "fast charge mode" by increasing the voltage to 9V momentarily to test to see if the receiving device can handle 9V. Samsung phones with this feature, can be charged fast at 9V (instead of the normal 5V). When Bose Revolve detects that momentary 9V, it shuts itself down, and refuses to accept a charge, even though the Samsung adaptor is back at 5V. So use its original wall power adaptor by Bose.

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Yes, exact same issue, wife started using her Samsung charger and killed it. Did the 15 second pause/play button hold and then plugged it into a different charger (not bose) with lower voltage and presto.

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I actually only partially agree with this. Other wall chargers do seem to be adaptable but I can only charge the dock with the adapter that doesn't have the fast charge. The generic normal charge adapter that I have surely does work well though. Either way, the answer here was great as I never would have guessed it was because of the fast charge adapter.

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Completely false. I've used my Samsung adapter almost exclusively because I got my speaker from a friend who had more than one but she'd misplaced the charging cord and plug in. I also used my Acer tablet's power adapter. My Samsung actually charged the speaker significantly faster than the Bose adapter I eventually got too!! People, don't post crap you know nothing about!!!!!

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And it absolutely doesn't shut down on a 9v adapter either!!

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I was on my way to go buy a new speaker because I was frustrated. It was blinking red wouldn’t take a charge and would not turn on. I tried to play press play and hold for 15 seconds five or six times. Then I noticed someone said to go to the Bose update Center. I did I plugged it into my PC and Wala it updated and now it works great!

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There is a software update for this device. You can try to update it here. It fixed my issue:. http://btu.bose.com/#section=start

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That link just goes to the homepage, there's no update there??

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My experience of links to Bose is that they ALL divert to the home page, a real pain in the ...

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It's going against the wall in a minute. Piece off $@$*

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I'm getting 3 flashing white lights

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The above fixes didn’t work for me unfortunately. What worked in the end was connecting the speaker to my laptop via the USB cable and scanning for updates via the Bose website. This seems to have ‘kick-started’ it and it has started charging again.

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what works for me 1) lie the unit face down (i.e speaker grille on the table) ) connect unit to laptop/pc via usb charging cable 3) open this page https://btu.bose.com/?p=-1#section=devic... and the device starts charging !

note : if i dont visit that page it doesnt always work

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Make sure you do a software update. After days of trying to fix my Bose, this was the only thing that made it charge gain.

Update using a computer

To update your product:
  1. On a computer, go to btu.bose.com to open the Bose updater
  2. Follow the updater instructions to update your product.
    Tip: If the updater is not already installed on your computer, you will be prompted to download and install it.

If you have difficulty with the updater, see Compatibility info for the Bose online product updater

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No lights, no power, nothing... Plugged into laptop went to btu.Bose.com the device immediately located my Soundlink and did a quick update. Its like like new again.

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I don’t know why this has worked for so many people but does not work at all for me. Why would it be different? Clearly, the battery is just dead. That’s true of a few other products I have, which doesn’t happen to the vast other consumers for those same products. :-(

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I have a bose soundlink color 1st generation. I pressed by mistake the aux and play/pause button and the speaker died. Tried the factory reset with aux and volume down for 10 seconds, shipping mode, trying different usb cables chargers, but nothing worked. I plugged it to the computer and it was recognized as a usb device but still nothing worked. I went to bose update webpage and recognized the device but speaker was up-to-date. I typed the on the keyboard the keys A,D,V and arrow up and down and the update option showed on the webpage. Did the update and speaker came back to life. I'm very thankful to everyone here I really appreciate it. Its funny how my speaker died on Black Friday but didn't have to buy a new one lol.

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Exact same thing, just fixed mine thank you.

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I had the same issue with my older Sounlink model 404600. Followed the reset instructions from the Bose website Everything is working again.

Product settings are not lost during this reset.

  1. Press and hold the Mute  button for 10 seconds until the lights on the speaker briefly blink.
  2. Press the Power  button to turn the system back on, then resume normal use.

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ianmurphy26 さん、ありがとうございました!
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