Why is my tablet not holding a charge?
The battery symbol displays that the battery is charging, but when disconnected from the charger the device shuts off due to the lack of battery power.
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Try the following steps to fix the issue:
- Try using a different USB cable to see if the device will take the charge.
- If it still does not charge try changing the wall charger.
- If it is still unable to charge, your charging port may have become loose or detached.
Digital2 Troubleshooting Guide[Troubleshooting]
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