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SSD drive not recognized

My wife's Macbook Air 13" from mid 2012 (model A1466) suddenly stopped recognizing the SSD drive. She was working, left it alone for a while and when she came back it was frozen and unresponsive. She forced a shut down (holding the power button) and when it restarted, it took a while and finally came to the folder-question mark icon.

I booted from a Mountain Lion flash drive and ran Disk Utility, but it does not see the hard drive. I also tried booting from the network recovery with the same results and ran the Apple Hardware Test, which showed no problems.

I haven't been able to check if something happened to the connection between the drive and the logic board due to the pentalobe screws (I already ordered a set of drivers). Is it possible the the hard drive is not completely dead and the information can be recovered? (It's still in warranty and I could take it to the Apple store). Could it be the connector or logic board? Is there any other test I can run without tearing it apart?

If I manage to pull out the drive, is there an enclosure that I can use to test if the issue is not with the drive itself? If I take to Apple and they replace the drive, will they give me the old one to try and recover data?

Thanks for any ideas you can provide.

Fernando

Edit. Found the OWC case and will order it if there's a chance of recovering the data.

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Update: We took the machine to the Apple Store and they are replacing the HD. It was a physical failure due to... well... bad luck! Apparently they won't be able to recover any data, but the warranty will cover the replacement of the drive.

Thank you very much to all who answered my question.

さんによる

I was right guessing Apple was aware of a problem with that model of MBA-SSD!

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Here's the issue Apple had a bad run of SSD units: MacBook Air Flash Storage Drive Replacement Program

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UPDATE: The repair problem has long since ended. At this point you'll need to replace the SSD.

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No Apple won't give you the old SSD back. But, they will test it and can try to restore the data.

Often the SSD is to far gone to recover anything. Have you made any backups? Hopefully you have.

I would first bring the system into an Apple Store to see if they will replace the SSD for free (they often do within the first year or so). If they don't, lookup the SSD on the suppliers web site to see what you'll need to do to get it replaced. If you decide to replace the SSD on your own.

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Thanks for the reply. We have a full backup from last week, but there are some files from the past few days that will be painfully lost. We will go down to the Apple Store later today and see what they can do. I hope they replace the disk (it's still in warranty).

Do you think there is any chance the problem is not with the disk itself (maybe the connectors or mother board)?

さんによる

I had this problem before, I used an OS installed on and external ssd, than after 4 months my eternal ssd just decided to work by itself and all my data were still there, now it happened again and i m glad that i didn't lose anything, so just if you still have the old ssd your data is still there and saved and wait till they find a way to access it and retrieve all of it

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This may fall under the "MacBook Air Flash Storage Drive Replacement Program". Go here for more information: http://www.apple.com/support/macbookair-...

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While this isn't really an answer, I came across this post while looking for information about hard drives dying on MacBook Airs. We've had an inordinate number of hard drives die on our mid 2012 MBAs. We ordered 94 of them in July of 2012 and so far, in 15 months, 7 of the hard drives have died. Anyway, just wanted to see if anyone else is seeing a high rate of failure on these drives.

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Same here as well... I have quite a few dead SSD's from the 2012 MBA's. It may be just a coincidence, but over 75% of mine are from Toshiba. Sorry Toshiba.

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Matthew - Have you spoken to your Apple contact about this directly? What kind of apps are you running? Could you be facing a lot of data churning which will wear a SSD more so than an HD.

さんによる

Hi Mathew. We had the SDD replaced by Apple back in April and it died yet again two weeks ago, when the computer was already out of warranty. My wife does not do data crunching or any other data-reading-intensive activity.

She called costumer care (where they ask if you are willing to pay $20 just to talk to someone) and after talking to a few people, a senior Apple respresentative agreed to replace the computer. Not change the SDD again, but ship a new computer with new full 1-year warranty!

It seems to me like they are aware of some kind of problem with MBA SDDs AND we were very lucky to land the call with that particular person.

さんによる

Thanks for the info everyone. I was planning on having someone talk to our Apple rep, I just wanted to do some information gathering before hand. In past experiences, we've need a lot of facts to back us up before Apple will do anything. In fact, I'm not sure we've ever had them do anything about the issues we've had...

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Matthew - Please let us know what you find out from Apple.

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Fernando さん、ありがとうございました!
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