The camera has a crack in the lens
There is a crack in the crack in the lens of the camera, and all of the pictures have a large blurry streak through them.
Replace the camera
The camera needs to be replaced. An iFixit step by step guide can be found here
The Battery will not hold a charge
The battery will be fully charged and then looses all of its charge in 15 minutes
Replace the battery
The battery needs to be replaced. An iFixit step by step guide can be found here
Stuck with a rotating logo
No matter what you do, the Hannspad still shows a rotating logo
Reset and reboot
Press and hold the power button for 8 seconds to reset and reboot.
Enter factory mode
Use the hot key to enter into Android factory mode to recovery.
CLICK HERE for Android version 4.1.
CLICK HERE for Android version 4.2.
Cannot switch on the tablet in charge mode
When you are in charge mode, you cannot turn on your tablet
Please check the battery. It must be over 14% charged. If not, please plug in the power adapter to charge. (The tablet must charge for over 30 minutes to power on)
Press power button
Press the power button for 3 seconds then release it. The system will display the Hannspree logo about 3 seconds later.
Check if power adapter is inserted into the wrong place (for example,the earphone jack).
Why can I search for Bluetooth (BT) devices with an iPhone, but cannot to connect to the tablet?
You can search for Bluetooth (BT) devices with an iPhone,but you cannot connect to it.
The iPhone system is iOS and the BT protocol is different from Android's. So normally, Android cannot support the iPhone's BT protocol.
Note: Other devices by Apple will have the same problem.
Note 2: Some special devices can support both iOS and Android's BT because they combine two BT protocol systems in one platform.
How many hours does it take to fully charge the battery?
How many hours until the battery is full?
First two times
The charging time may take up to 10 hours the first two times the battery is charged.
After the first two times
May take up to 5 hours.
During charging, the battery icon on the screen will scroll.
When charging is complete, the battery icon will turn green and stop scrolling.
Note: It is suggested that you power off the device prior to charging.
Cannot unlock the screen after sleep mode
You cannot unlock the screen after the tablet enters sleep mode
Button cannot be pressed
The on-screen button is not meant to be pressed. Instead of pressing, slide the button from the bottom to the top of the screen to unlock the tablet.