Network Signal and Always on Airplane mode

Hi Darrell!

1. Be sure to back up your data before doing those steps and your information is safe:

If the phone is showing persistent airplane mode and no network signal. Might be due to either hardware damage or software issues.

Some steps you might want to take to diagnose and potentially fix the problem:

1. Perform a Hard Reboot
2. Press and hold the power button and the volume down button simultaneously for more than 7 seconds.
3. Wait for your phone to turn off completely. Turn it back on by pressing and holding the power button and see if you can disable Airplane Mode.
4. Restarting can sometimes resolve any minor software glitches.
5. Turn Off Airplane Mode please view the two links I have sent.
6. https://www.samsung.com/ca/support/mobil...
7. https://www.samsung.com/ca/support/mobil...
8. You said the phone fell have check for visible damage. Had the Fall caused internal damage to components like the antenna, Sim Card dislodged or damage

# Have you tried to going into settings > General management > Reset > Reset network settings. This will reset all network-related settings to default.

1. Software Update: Make sure your phone software is up-to-date by going to Settings > Software update > Download and install.

# Safe Mode: boot the phone in Safe Mode to see if a third-party app is causing the problem. To enter Safe Mode press and hold the power button, then tap and hold the power off option until you see Safe Mode.

1. Factory Reset: If all else fails, you might consider performing a factory reset. Be sure to back up your data before doing this: Go to Settings > General management > Reset > Factory data reset
2. Seek Professional Repair: If none of the above steps work, Its likely that the fall caused internal hardware damage. In this case, talking the phone to a professional repair service in your area or contact Samsung support would be the best cause of action. are you in the United States The link below

# https://www.samsung.com/us/support/searc...

1. Have you check the phone is still under warranty, check with Samsung to see if the damaged is covered. Be prepared to describe the problem and any steps you've taken to troubleshoot it.
2. Hope this has helped you
3. Have a great day!