2 It stops at the HP logo after turning it on.
I am Japanese and I am using Deepl Translate, so please understand that my English may not be correct. When I came home from school today, I opened my computer and pressed the power button, but I could not get out of the first screen with the HP logo on a black background. I was able to use it normally until last night, but suddenly I can't use it anymore. I was playing OSU!, listening to music on YouTube, talking to friends on Discord, etc. on my computer. I have not visited any suspicious sites. I installed about 20 songs of OSU at once and continued to use it even though the back of the PC was overheating. I guess the heat broke the parts inside the computer? I will reply if there is anything I don't understand.
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4 件のコメント
Hi @azppyxauzlrowev
What is the full model number of the laptop as shown on the product information label on the bottom of the laptop?
Is the Caps Lock light blinking on the keyboard when the HP logo is on the screen?
If it is, here's a link that may help. Click on "Identify the Notebook light or beep code" link on the page.
Can you get into the BIOS menus OK - turn on the laptop and repeatedly press the esc key until the Startup Menu opens. Press f10 to enter BIOS Setup Utility.
jayeff さんによる
@jayeff The Caps lock button doesn't flash when I press it, I can get into the BIOS menu but I don't know what to do from there.
高路亜嵐 さんによる
@azppyxauzlrowev Do you have a friend's laptop you would be able to borrow if needed?
Andrew S さんによる
@andrewsawesome I have another laptop for work that doesn't have a blocker on it.
高路亜嵐 さんによる