Screen gets distorted the moment GPU driver is installed

Question

Dell XPS 17 9710

The Dell XPS 17 9710 was released in May 2021. It contains a 12th Generation Intel Core Processor and runs on the Windows 11 operating system.

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Krpwa @krpwa

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投稿日: 2023年12月29日

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Screen gets distorted the moment GPU driver is installed

I've just gotten a new 9710 motherboard yesterday and every single time I install Intel GPU drivers I get this:

https://i.imgur.com/jd6KIwR.png

Tried ctrl alt shift b or whatever people said to reset GPU driver, tried different versions of drivers and tried reinstalling windows, all the same. The screen looks perfectly fine right up until the moment where Intel graphics driver gets installed and then this happens. When connecting to an external screen it looks and works fine both when duplicating the display and extending it.

I don't know, think I need to return the motherboard unless this is somehow an easy fix?

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Have you contacted DELL ?

mike さんによる2023年12月29日

@aactech no because the motherboard is from a 3rd seller that services Dell laptops

Krpwa さんによる2023年12月31日

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@aactech no because the motherboard is from a 3rd seller that services Dell laptops — Krpwa

mike @aactech 評価: 28.4千 9 13 64 · Answer 1 · 2023-12-31T13:35:48-07:00

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mike @aactech

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Hi @krpwa

This is a puzzler. It is odd because normally if it was the GPU and the driver then the external display would be also be distorted. Is perhaps the replacement motherboard not the exact match for the old one? Have you looked at both to see if the part number is exactly the same?

Let me get this correct. The screen works fine with Windows generic video driver but goes wierd when the Intel driver is installed? What does Device Manager show for the Monitor before and after the Intel drive install? Your image looks like the frequency of the display is incorrect - but I'm only guessing.

Normally if I think it is just a driver corruption issue I suggest using the Display Driver Uninstaller app which completely removes all traces of video driver and settings.

What does the 3rd party reseller say?

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