Polaroid Snap not detected when plugged into computer

My Polaroid snap functions well, prints pictures etc., but when I try to plug it into the computer to save the pictures, it doesn’t show up. I’ve tried on two Windows computers.

I also can’t update the firmware because it doesn’t detect that the camera is even plugged in. It does charge when I plug it in with the same cord, so I know it’s working partially.

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