Gray screen asking me to hold down the restart buttom
I get a gray screen asking me to hold down the start button in four different languages to restart the computer.
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You have akernel panic they can be either hardware or software related. If you added a new component disconnect it before rebooting.
Restart your Mac with a Safe Boot and see if the kernel panic happens again.
This is Apples advice about solving Kernel Panics.
Here is a good place for DIY troubleshooting of Kernel Panics.
Please remember to post additional Questions or Information as UPDATES or COMMENTS to your original Question, not as Answers.
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tried this and the Progress Bar does not start. What next?
Ed Bratt What means "this"? also- more history please... when did the kernel panic start? Did you recently add hardware or upgrade the OS? Have you tried booting from a different volume (e.g. install/repair disk or external drive)?
The Kernel Panic started 4 days ago. No hardware was added, and the OS was not upgraded. It will not reboot to Repair Disk, or Safe Mode. And we do not have an external drive. Searching with Google I find that there is a problem with many Mac's running Google Chrome. I checked the date Google Chrome got into the Mac. Jan 1, at 8:10AM, and we do not know why, or by whom.
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