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My HP Photosmart D7360 printer gave the message, "ink expired" but, I used it anyway. Now printer doesn't print even after I installed new ink cartridges. How do I fix it?
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I've taken this from a brilliant site www.fixyourownprinter.com try it and see
If it doesn't work then I'd try browsing their forum threads to see what else you can find.
1- Turn off power and unplug from power source.
2- Open right side of printer (looking at the front).
3- Disconnect,by pulling gently, both white flat ribbon cables off the main circuit board.
4- Plug in power source and turn printer on. Wait till you get a error message and push "Ok".
5- Unplug power source.
6- Reconnect the flat ribbon cables by aligning and carefully pushing into the conectors on the main circuit board.
7- Plug in power source and turn printer on (Printer prepairing occurred.
8- voila, the nasty error message 0xc18a0001 "Ink System has Failed" is now gone.
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worked great thank you . of course, hp support useless
How did you remove the right panel?
This is not the problem I have but I tried it, but no success. (but good advice anyway) MY problem with the D7600 is I get a paper jam message and believe me there is no jam and I have cleaned and cleaned the insides. Wont print of course, except very occasionally. Any advice please.
@amcn The ink is discontinued (HP 02), but a lot of the time it's a dirty sensor or paper under a sensor that's causing a false trip. Check the paper path and make sure there's nothing obvious - if you do not see anything obvious, it's usually a deeper sensor failure. Given the ink supply left (reman) depends on core availability, I'd look for a new printer.
@nick Thanks Nick for you answer. I have looked and looked, blown out all the dust from every direction and all looks clean. Can I get at deep sensor or is this lovely printer now toast.
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4 件のコメント
does the new cartridge register in the HP toolbox on your PC?
pollytintop さんによる
No, doesn't register.
gmanard73 さんによる
Thanks polly for the help, it didn't clear the error but, I'm still working at. I look at it from this angle, " closer than I was ".
gmanard73 さんによる
are they genuine hp cartridges? tried another set? try uninstalling and reinstalling hp on your pc?
pollytintop さんによる