Left tape guide does not work on Toshiba SD-391U

The left tape guide is very loose and does not come to the top of the drum. I do not know what could have caused this, probably from the mechanism. The best I can do is force it, but even that does not work. Any help?

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@sysk1ll can you post some images of where and what exactly you are looking at? It may give us the opportunity to see what you see. You will need to edit your question for this iFixitでの質問に画像を追加する方法