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BlackBerry's newest flagship that features a physical keyboard.

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How do I download the software on the phone after I lost the old softw

How do I download the software on the phone after I lost the old software

Update (02/06/2023)

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When running, it works and writes to me this

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Do you have any back ups of phone stored somewhere online if not can you tell me what kind of phone it is

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@nancthe1

The phone make and model is shown on the top right of this page, next to the question.

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I feel so dumb lol was using my phone in split screen everything is so small. Ty for bout

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Excuse me I meant for pointing that out and not being rude or mean. Much appreciated

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@nancthe1

No i don't have

It's blackberry passport

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Majd Nairat not sure what you mean by lost your software. I would try a hard reset (your data, like files/pictures/contacts will be DELETED) as detailed here

Of course, you can also try to reload your software with instructions from this video

Update (02/06/2023)

Use something like this videoto help you out. Check the answer by Jamie Doshier to this question I have www-bberror-com-bb10-0015 on my screen (model STL100)) Different model but same solution.

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Did anything work for you

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I would like to know before I go in-depth with a possible solution

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Yes, I am happy to help you solve this problem, and I tried a lot, but I did not find a solution. I hope you will continue to help me solve this problem

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Have you tried a hard reset

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BEFORE A HARD RESET TRY A SOFT RESET THEN IF THAT DOES NOT WORK TRY HARD RESET

AHav you tried going to the web address that it is writing to you

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Majd Nairat さん、ありがとうございました!
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