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2017年3月に発売。Moto G5には13.0メガピクセルリアカメラ、1920 x 1080解像度の5インチスクリーンとAndroid 7.0 (Nougat)オペレーションシステムが搭載されています。

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Moto G5 xt1676 audio, headphone jack and mic problem

Moto g5 audio and speaker not working also when I connect the headphones into the jack it not working, I tried my earpods not working as well i tried to reset factory and format everything and tried also to setup custom roms and again stock rom but same issue, I tried to download soundabout but when I try to open it it close immediately, radio app not working also when I run the camera app it is working good but when I turn to take a video with the camera it says can't start video recording, I want to say that everything depends on the mic doesn't work also so what is the problem in the phone and thank you

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There were an answer that says open an online radio and see the result, I did and opened also YouTube but unfortunately there is now sound on both

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@sadekianovic

Please confirm the model number. Is it XT1676 or XT1687 as I can't find an XT1667?

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Sorry xt1676

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Hi @sadekianovic ,

What is the history of the phone, has it been dropped or gotten wet at all?

Given that you've done a factory reset and it still doesn't work OK, it points to a hardware problem and not software

There seems to be multiple problems although most can be associated with the headphone jack more than with the microphone e.g. headphone jack switches audio between speaker and headphones, also voice is switched as well from microphone to headphone mic, radio needs headphones plugged in for antenna etc

Does the phone indicate that the headphones are connected even when they aren't?

You may have to open the phone and check that the headphone jack is connected OK

Here's the ifixit Motorola Moto G5マザーボードの交換 guide that may help. At least to gain access to the jack

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Hello @jayeff,

Thank you for your answer, the phone's history was a problem of restarting because of battery, once I bought new one and connected it to the phone all of these happened, i don't know if that because of the new battery or what

I did my Best regarding the software issue but I can confirm it is not a software issue

There is no any sign that refers to a connected headphones when I put the headphones also there is no any signs appears

When I connect the earpods I hear nothing in also in the sound volume when I try to increase the volume of the earpods to maximum it force me to go to the minimum volume, what i want to say is the phone connected to the earpods but refuse to give it access to the sound or mic

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@sadekianovic

Could still be the headphone jack.

There is a contact inside the jack that when the headphones are inserted it signals the operating system to switch the audio and voice away from the speakers and the microphone and onto the headphone jack. The operating system should indicate by placing the icon on the screen that the headphones are connected.

If the icon is not there and since there is no audio/voice it would be the first place to check if it was loose etc

If it is OK then the problem is on the systemboard but you would have to find the audio/voice circuit to know which components are used so that you can test them. That's why I asked about history. If the phone was dropped or gotten wet then the systemboard could be affected adversely.

I couldn't find a service manual or a schematic for the phone that would make it easier to test the audio/voice circuits as this is what would be the next step. You may have better luck.

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Ahmed Sadek さん、ありがとうございました！
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