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Repair and detailed information for the GE Profile Refrigerator PWE23KSD****, a compact, built-in, bottom-mounted freezer fridge with French door access, introduced in 2014. This page covers information for model numbers matching the pattern PWE23KSD****.

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How to put GE in diagnostic mode

This bottom freezer GE I bought in 2015. How can I put it in diagnostic mode? Model# is PWE23KSDESS.

Freezer is working, but was too cold at -16 degrees. Fresh food compartment not cooling, was about 65 degrees. I did some disassembling and found coils just on top of freezer but behind lower part of fresh food compartment are covered with ice. Also found a fan there. I suspect that fan is not working. Blades spin freely, but when I close doors on fridge I don't hear it kick on. There is another smaller fan that sits right nearcthe water reservoir . I think its to cool the water. I did not see thatone turn on either. I do see the fan in freezer turning. It turns even when I have freezer door pulled open. I'm curious if that is normal operating since for fresh food compartment, fan is supposed to turn off when you open doors. So I'm not sure if freezer fan is supposed to run when freezer is open .

Now about 12 hours after clearing ice, freezer at 0 degrees, and fresh food at 63.

So I want to put it in diagnostic mode to see if maybe other issues like defroster, bi metal, etc.. is messed up. The plug on the fresh food fan is those 6 prong ones. Not sure how to test? Please any help greatly appreciate.

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Replacing the refridgerator evaporator fan has fixed the problem. Couple things to mention in this experience: testing the fan with a multimeter for ohms or voltage as suggested by many just dis not work for me. I did as instructed with multimeter and got dame results with old fan and new fan. Kind of lead me to think that it was not the problem since new fan was giving me same results. But I slapped the new fan in and came right on . So unless i was testing fan the wrong way, seems test results are unreliable. Change the fan any way. Thanks

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Hi @fh1973

Here's the mini manual for the refrigerator. It shows how to enter the diagnostics and what the error codes mean.

Hopefully this will help you to find out what's wrong.

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Thank you so much. My unit does not have water, crushed, cube options. It has freezer, refridgerator, door alarm, lock controls, reset filter, and ice maker buttons , all on one of the doors.

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@fh1973

All I can say is that I was going on the information from the following suppliers who both say that the mini manual is GE 31-51901, which I linked above

supplier 1, supplier 2

Hopefully the wiring diagram will still help you.

GE used to place the mini manual in a plastic sleeve either behind the toe plate (if the fridge had one) or in the compressor area somewhere. Don't know if they still do but maybe worth a look anyway

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Replacing the refrigerator fan fixed the problem. Thank you

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@fh1973

It may not have been the fan motor that was the problem. There is also a speed sensor circuit in the fan that is connected back to the control board. Maybe it was faulty

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A week later, and still good . Seems problem fixed.

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Frank さん、ありがとうございました！
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