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Why doesn’t my Vivobook start?

My brand new Asus Vivobook arrived today and after 1.5 hours of charging I still can’t get it to power up. When I press the power button the lights on the side appears briefly and then stops. Is it normal for a new laptop to take this long to start?

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Hi,

What is the model number of the laptop?

Does the laptop indicate that the battery is charging, fully charged etc?

Does it turn on with the charger connected?

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