Can’t make or receive calls or texts, but can use 4g data

Question

iPhone XS

2018年9月21日に発売されました。モデル番号A2097, A2098、GSM もしくはCDMA / eSIM もしくはナノSIM / 64, 256、512 GB / シルバー、ゴールド、スペースグレイ。(正しい発音は"iPhone 10 S.")

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Robert Naisbitt @robertn2727

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投稿日: 2020年12月23日

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Can’t make or receive calls or texts, but can use 4g data

When making a call from my device, neither the recipient or myself can hear one another. Furthermore, when texting it will just say failed to send. But, I can use 4g data without a problem what so ever.

i have tried a new replacement sim which hasn’t resolved anything. I’m thinking this would be something to do with the sim reader?

but, I had apple do an online diagnostic through my device and they said nothing was present to say that something was damaged.

Has anyone ever experienced anything like this before?

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Dan A+ @dancomptia 評価: 2.4千 4 2 1 · Answer 1 · 2020-12-23T11:09:28-07:00

Dan A+ @dancomptia

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投稿日: 2020年12月23日

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Have you logged into your online account for your phone's service provider? Try checking the status of your plan to make sure that your call/text services are still active. You may consider calling their customer service line from a working phone to ask them if there are any problems in your account.

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Hi Dan, yep it’s nothing to do with the service provider. I’ve been into the store and they tried multiple things. They tried to assure me it was a hardware issue.

Robert Naisbitt さんによる2020年12月23日

Have you tried uninstalling and reinstalling the phone and text apps?

Dan A+ さんによる2020年12月23日

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iPhone XS

Can’t make or receive calls or texts, but can use 4g data

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