What is the problem with an impaired touch screen?

Question

HP Elite x2

The HP Elite x2 1012 G1 is a tablet with an included keyboard and stylus pen. The HP Elite x2 comes with Windows 10 Pro, an Intel Core m3 processor and a 4GB hard drive.

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Nori @noriserif

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投稿日: 2020年11月16日

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What is the problem with an impaired touch screen?

Hello,

My laptop fails to response to touch input, in short, no touch at all while the display works fine.

I wonder if it is the problem with the screen itself or from some part called Touch Control Board.

Many thanks.

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Albert @v3nuo 評価: 3.2千 4 8 1 · Answer 1 · 2020-11-16T23:16:16-07:00

Albert @v3nuo

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投稿日: 2020年11月16日

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If your touchscreen isn’t working or not responsive how you would expect, first thing is to try restarting your PC. If you’re still having problems, check for updates:

Select Start , then select Settings .
In Settings, select Update & security , then WindowsUpdate , and then select the Check for updates button. Install any available updates and restart your PC if required.
If you didn’t have any updates that required a restart, it’s still a good idea to restart your device to make sure any pending updates are installed.

I hope my answer comes in handy for you.

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Thank you for your reply,

It seems that the problem doesn't come from any software defect. I have tried both updating and restarting the system but nothing changes.

My question is, in case it is a hardware failure then which part of the device should hold responsibility and requires replacement.

Nori さんによる2020年11月17日

@noriserif If it is a haraware failure, the touch glass or touch chip could be the problem, that way you'll have to replace the screen itself. Before that, make sure all the cables sit tightly.

Albert さんによる2020年11月17日

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