メインコンテンツにスキップ

Released in 2011, the HP EliteBook 8560w is a line of Windows 7 workstation laptops.

3回答 すべてを表示

Certain keys on keyboard not working F6 4 7 = a s d [ k l ;

Suddenly certain keys on the keyboard have stopped working:            F6    4     7     =     a      s     d    [    k    l    and    ;

 

(I have hooked up a Bluetooth keyboard to type this)

 

I have:

  • Turned off, removed battery, held power switch down for > 1 minute - then rebooted - no change
  • Gone into NetBios using F10, done a keyboard test - it fails
  • I have uninstalled and reinstalled the keyboard druivers - no effect.

If possible, can somebody at least confirm if this is a motherboard or software problem. I already replaced the keyboard without success.

回答がありました! 回答を表示 同じ問題があります

この質問は役に立ちましたか?

スコア 1
2 件のコメント

Hi ,

Try using a USB keyboard and check what happens.

Was any liquid spilled on the keyboard area at all that may have got through to the motherboard?

さんによる

Hi,

No liquid spilled.

USB keyboard works fine, that is how I am working for now.

さんによる

コメントを追加

1 件の回答

ベストアンサー

Hi,

Since you have replaced the keyboard (was there a new keyboard cable with it?) and the keyboard diagnostic test still fails and an external keyboard works OK, it appears as though there is a problem with the keyboard controller on the motherboard.

このアンサーは役に立ちましたか?

スコア 1
コメントを追加

回答を追加する

Jan Wiid さん、ありがとうございました!
統計データ:

過去 24時間: 0

過去 7 日: 2

過去 30 日: 8

今までの合計 1,486